Notes on special circumstances
1. In the event that the number of registered guests is odd, guests shall have the option to accept or decline the room-sharing arrangement organized by our company. No extra fee will be charged regardless of whether the sharing arrangement is successful or not. If you agree with the room-sharing arrangement, you waive the right to object or request changes to the room assignment post-confirmation. If you choose a single room, you are required to pay a supplement fee according to the specific itinerary.
2. Since the accommodation adjustment is an additional service arrangement, please understand that we cannot assist you in sharing rooms.
3. 78 € is the charge standard for one child aged from 2 to 11. If two adults and one child are traveling together, we will upgrade the room to a triple room or add an extra bed if possible. (Triple rooms can be: double bed +sofa bed, twin beds + sofa bed, three single beds, double bed + 1 single bed, etc., subject to actual arrangement.)**If one adult is traveling with one child aged 2-11, they will be charged the standard rate for two adults and will be arranged to stay in a standard room to avoid inconveniencing other tourists. If two adults and two children are traveling together, they will be charged the rate for four adults. Both rooms will be arranged with one adult and one child per room.The child will be charged the adult rate if they occupy a bed.
4. Guests aged 70 or above and guests under 18 should be accompanied by an adult relative or friend under 65 to join the tour. Both parties must sign a "Participation Disclaimer Commitment" to ensure mutual interests. We suggest that the accompanying relatives or friends purchase the corresponding insurance products for the elderly before joining the tour. We have the right to reject guests without an accompanying adult. Adults accompanying minors should be responsible for fulfilling custody and ensuring the safety of minors; any consequences caused by the minor’s own actions or negligence of the accompanying adult shall be borne by the guests solely.
5. Guests who are pregnant must truthfully disclose their pregnancy during the booking process. The pregnant guests after week 24 of pregnancy are not suggested to join the trip; however, if they insist on participating, they must be accompanied by a family member and sign a Disclaimer while the company reserves the right to deny participation accordingly. For those within 24 weeks of pregnancy insisting on participating, they must be accompanied by a family member and sign a Participation Statement while the company reserves the right to deny participation accordingly. Any consequences caused by the guest’s personal reasons should be borne solely by the guest.
6. Once the booking is confirmed, the full payment must be made no less than 15 days before departure. The company reserves the right to cancel your booking if your full payment is overdue or failed.
7. After successful online registration, please download via the system and send the relevant participation vouchers to the guests. Guests should join the tour with their vouchers.
8. During the booking process, guests must provide accurate email addresses and mobile phone numbers to receive confirmation details and for other essential communications.
9. Guests requiring to book a flight to join the trip must wait until receiving a "Booking Confirmation" from the company before purchasing airline tickets.
10. The company reserves participants’ Image Publicity Rights of photos or videos taken during group itinerary activities. The photos or videos can be used on the company’s social media, brochures, and advertisements, without prior consent.
11. The company reserves the right to accept or decline any booking application with no obligation to provide reasons or explanations.
Special Reminders
1. The tour will proceed with a minimum of one participant. Please thoroughly review all relevant precautions before booking. Based on a full understanding of the hardship of a journey and the limited medical conditions during the trip, guests can sign up for this tour determining that their physical conditions are suitable to participate.
2. This is an open-loop journey, and it is possible that the guests, guides, and drivers on your team may also change during the trip. If you choose the room-sharing service, your roommate may also change along the journey. Our company will arrange a same-sex roommate by default. Note: Although roommates are arranged by our company, their personalities and behaviors are their own responsibility and have nothing to do with our company. In the event of any differences in habits or disputes, our company and guides will not be responsible for mediating or intervening.
3. The bus type will change according to the number of participants. If the number is extremely small, we may arrange public transportation or a minibus driven by the guide for certain stages of the journey. For safety reasons, the European Transportation Department mandates that each child, regardless of his or her age, must occupy a seat. Since most buses are not equipped with child safety seats, parents traveling with children under 3 are suggested to bring their own. A child safety seat can only occupy one seat, and we cannot guarantee that all personal child safety seats will be compatible with the tour buses. Please take note of this.
4. Traveling in Europe differs from traveling in other countries around the world. Most tourist attractions are not accessible by tour buses and require visitors to walk around for sightseeing. If a guest has limited mobility to join the group in walking activities, he or she may have to wait in the vehicle at certain sites, and no refunds will be issued for such circumstances; acceptance of this term is assumed when the registration is made.
5.Due to the limited luggage storage space in the buses, each guest can bring a single luggage of up to 30kg.
6.We reserve the right to fine tune the detailed schedule on the itinerary. In some exceptional circumstances (including mechanical issues, traffic delays, adverse weather conditions, strikes, sporting or religious events, protests, or other complicated situation), we also reserve the right to adjust the tourist attractions in the original itinerary or the order of the tour.
7. If guests fail to appear at the designated times or locations( at the beginning of the tour or during the tour), any resulting issues, missed services and economic losses should be borne by the guests themselves.
8. All guests including adults and children must wear safety belts while the bus is in motion. To keep the bus clean, no drinks, food, or alcohol will be allowed on the bus. Please don’t leave your valuables on the bus even when the bus is locked, for our company bears no liabilities for the loss or theft of any item or luggage left in the bus.
9.Guests voluntarily participating in hazardous activities (including rock climbing, mountaineering, rafting, diving, bungee jumping, etc.) are assumed to bear all responsibilities of property damage, personal injury or other disputes therefrom. Our company shall not be liable.
10. Guests with poor health conditions should ask for doctors’ medical suggestions on participating in this tour and prepare for necessary medications and first-aid supplies according to their conditions. Our company bears no liability for any results caused by their pre-existing diseases. Our company also reserves the right to terminate the contract if a guest has contagious diseases endangering others, carries hazardous items and refuses to hand them over to relevant authorities, engages in illegal or immoral activities, engages in activities that seriously infringe upon the rights of other guests or violates any other stipulated laws.
11. Given that some bus types might not be able to transport a wheelchair, we are sorry that we cannot accept bookings from wheelchair users. Kindly note this restriction when booking.
12. If there is any medical emergency, guests notify the staff immediately, and our company will assist in sending the guest to the closest local medical institution for examination and treatment. Guests with hearing or visual impairments must be accompanied by a healthy travel companion to join the tour. Individuals with mental illnesses or without the ability to control their own behaviors cannot sign up for the tour.
13. If guests have any subsequent travel plan that requires a transfer for other transportation when the group tour ends, we strongly suggest a buffer time of at least 3 hours to avoid unpredictable postponement brought about by the group tour. Our company will not be liable for any losses incurred by insufficient buffer time. If guests choose to depart on their own, return, or leave the tour in any circumstance or for personal reasons, our company will not be liable for any direct or indirect loss or expenses incurred due to the delay of transportation or other reasons that prevent them from joining the scheduled itinerary or accommodation.
14. As some guests might be allergic to pets and some hotels do not allow pets on the premises, participants are not allowed to bring pets on the tour. Please make alternative care arrangements for your pets in advance. We appreciate your understanding and cooperation.
About Guide Service
1. Guide service commences at the start of the tour. Guide service is not included during the additional accommodation excluded in the itinerary, free-time activities period, as well as on a tour-included train or other regular transportation.
2. There are circumstance where our guides cannot provide commentary outside the bus due to local regulations in some cities. Thus the guides will provide you with tour information as reference during your free time before you leave the bus.
About Hotels
1. Check-in and check-out times vary by hotels. However, check-in time for most hotels is usually 2 pm or 3 pm. Please present your tour voucher at the hotel reception when you check in. Check-out time for most hotels is usually 10 am.
2. We cannot guarantee that all hotels offer a double room with a king-size bed. In some hotels, a twin room usually consists of one large bed and a sofa bed/or extra bed.
3. We cannot guarantee you the hotel for your extended-stay will be the same the group hotel. It will be confirmed as the date approaches.
4. Breakfast is provided in all European hotels, typically offered as a simple continental one; (continental breakfast usually includes coffee or tea, juice, bread, and jam)
5. European hotel rooms are smaller, and the facilities and services are not as good as those in Asia, North America, and Canada.Guests are suggested to bring their own toiletries.
6. Due to the large day-and-night temperature difference, and strong environmental awareness across European countries, some European hotels do not provide air conditioning, which does not indicate substandard facilities. We kindly ask for your understanding.
Reviews
Five-star review! The tour guide was professional and responsible, and the overall coordination was excellent. They carefully reminded us of safety precautions, recommended local delicacies, and took care of everyone's feelings, making the whole group feel like one big family. We enjoyed a relaxing and comfortable trip, immersing ourselves in the Iberian culture. Thank you so much for your thoughtful companionship throughout the journey!
The itinerary was well-planned, the tour guide provided excellent service, and the hotel was clean and tidy!
Overall, it offers excellent value for money, exceeding expectations. It's suitable for those who enjoy visiting attractions, but it's essential to purchase all attraction tickets in advance as required. Preparing ahead will make things much smoother (including tickets for the Alhambra, which are notoriously difficult to obtain).
I just finished the Spain-Portugal Yellow Line tour, and overall I'm satisfied. I visited most of the major cities I wanted to see, and I didn't have to worry about transportation between cities at all, which was very convenient. Optional excursions were also voluntary, and the tour guide recommended some pretty good local restaurants. The itinerary offered a lot of flexibility, and I plan to try the Italy Gold Line tour next time.
A very satisfying experience. Our tour guide, Mr. Zeng, was attentive and responsible, the driver drove smoothly and punctually, and although the hotel was budget, the overall experience was excellent. I highly recommend this tour. Five stars!
Director Zeng was warm, attentive, and proactive in taking care of the elderly and children, but the itinerary included limited time for sightseeing, resulting in an early return to the hotel in the evening.
The trip was very comfortable. Our tour guide, Fangfang, and driver were both excellent. The itinerary was well-planned, and we had plenty of free time to see what we wanted. Spain is definitely worth visiting again!
Our tour guide, Sister Fang, is conscientious, responsible, and has a great attitude. She is professional and hardworking. The driver drives smoothly and has excellent driving skills.
The eight-day trip was meticulously planned and well-organized by our tour guide, Ms. Li. She handled all the group members' requests appropriately without disrupting the itinerary. For example, I have diabetes and need to use ice packs daily; she arranged for them to be stored in the bus's refrigerator, solving a major problem for me. Thank you so much! Highly recommended!!
I made some friends. The tour guide was incredibly patient.
The person on the left was very kind, constantly reminding everyone to be careful and even helping to look after the children. They were such a good person.
Tour guide Jiajing provided detailed and thoughtful explanations, arranged the itinerary reasonably, and was warm and considerate, making for an excellent experience.
The tour cost just over 3000 RMB, which really surprised me. The entire itinerary was well-organized. Our tour guide, Jiajing, was meticulous and attentive, taking care of the elderly and children, and also providing great emotional support to the driver. Everyone works hard in this hot weather, so I highly recommend it to anyone visiting Spain for the first time.
The tour in Barcelona was arduous due to the hot weather and long road trips in Spain and Portugal. Chen Fang was the most competent tour guide we've ever encountered on our overseas trips. She tirelessly and enthusiastically provided explanations throughout the entire journey, arranging everything from morning till night, and patiently and meticulously resolving all kinds of problems. In Lisbon, she even made a special trip to a century-old custard tart shop to buy custard tarts for the entire group. The successful completion of our Spain and Portugal tour despite the sweltering heat was largely thanks to Chen Fang.
This tour is perfect for a first-time trip to Spain and Portugal. The group tour includes transportation to many charming towns along the way, making it convenient and hassle-free. Especially in the summer, the air-conditioned bus is comfortable as you travel between cities, allowing for restful breaks. The tour guide is attentive and considerate, trying to meet the needs of all guests. Highly recommended! Although the hotel is far from the city center, it is clean and hygienic.
This trip to Spain and Portugal was well-planned, the tour guide provided detailed and professional explanations, and took good care of us throughout the journey, making for a great travel experience!
The trip was relaxed and not tiring, the tour guide's explanations were excellent and superb, and they were very caring.
This was my first time signing up for a semi-independent European tour by circular bus. I initially thought that the lack of constraints might make it a bit lonely, but meeting our tour guide, Qiu Ling, made the journey much warmer. Qiu Ling is incredibly kind! The driver, Junior, was also amazing, helping with our luggage! Qiu Ling was like an old friend from afar, meticulously planning the itinerary and routes, giving us the freedom to explore the world while always there to support us. The itinerary was well-paced, and the care was impeccable. Thank you, Qiu Ling, for allowing us to embrace the unfamiliar while enjoying complete comfort and convenience.
Our tour guide, Qiu Ling, was extremely dedicated. She provided professional commentary, took meticulous care of each member of the group, and ensured a well-organized itinerary with ample time for sightseeing. She didn't push any optional excursions. She's a very responsible and beautiful tour guide—a big thumbs up! 👍🏻
Our tour guide, Cristal, patiently answered all our questions, providing rich and professional explanations, and was very considerate of the travelers' needs. The driver was also friendly and efficient. It was a very good experience.