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General Service Policy

Fee & Charges

Included in the Tour Fee
  • The tour bus provides full-day pick-up and drop-off service.(Vehicles with 9 seats or less may be assigned a driver-guide)
  • Chinese & English-speaking guide *bilingual Chinese guide & bilingual commentary
  • Accommodation in a local 3 to 4-star hotel (a twin-share room)
  • Continental breakfast at the hotel

Special Note:

All accommodations are in local 3-star or above hotels, furnishing private bathrooms. Two people share one room. Twin rooms are typically furnished with two single beds. Continent breakfast differs from hot dishes, usually including coffee, tea, juice, bread and jam. Breakfast may be slightly different between various hotels Not Included in the Tour Fee

  • Any tourist attractions tickets
  • Lunches and dinners
  • Tips
  • City entrance tax and accommodation tax (refer to Personal Consumption Guidelines)
  • Transportation fees of commuting between meeting point and tourist attractions (eg. Airfare, train tickets, etc.)
  • Visa application fees and personal travel insurance
  • Any other items that exclude from the “Tour fees include”

Special Note:

  • Tips, city entrance tax and accommodation tax should be paid in cash to the guide on presence, so please prepare some cash in advance. (For details, please refer to the "Cash Payment Details" on the tour voucher.)
Extra Charge
Single Room Supplement

*When signing up for the group tour, solo travelers who choose to share a room with others don’t need to pay an extra charge. However, if one wants to add an extra single room after confirmation or during the tour, an additional night will be charged (including the single room fee and service charge)

【Important Notice】If you opt for shared twin room, we will randomly assign a same-gender roommate. We cannot know in advance the roommate’s schedule and living habits (e.g. snoring). Kindly understand. If you are concerned about differences in living arrangements, we recommend paying the single supplement for a private room. By selecting shared room, you acknowledge and accept the above terms.

Pre- and-post-tour accommodation

If you require an additional room (in the same hotels with other tour members) the night before joining the tour or the night that the tour ends (at the same hotel as the group)

(Notice: you can’t share a room with others if you request pre-and-post-tour accommodation)

Special Notes

  • Hotels for the tour members are usually in suburban areas, where transportation may be limited, so we suggest you add airport transfer services in advance.
  • Additional accommodation is available on the night before or after the tour, but we don’t offer this service at other periods.
(Airport) Transfer Service

For your convenience of heading to the meeting point or hotels, a private transfer service is available.

(two people at least; solo traveler will be charged double bill)

Special Note:

  • The same transfer fees are applied to adults or children.
  • Transfer rates for the Orange Route are only applied to some airports
  • The transfer fees mentioned above are valid for services offered between 7:00 am to 22:00 pm, or a 30% surcharge will be demanded.
  • This service is available only when you sign up for group tour 15days in advance and offer your flight information 7 days before the departure.
  • For transfer services offered by other airports, locations, or for different time slots, please contact us and we will be glad to arrange alternatives for you

Cancellation Policy

Cancellation Policy
  1. Cancellation due to personal reasons, the tour expenses incurred shall be paid according to the following criteria:

(1) 16+ days before departure: both parties can make any adjustment to advance or postpone the departure without any deduction in fees;

(2) 8-15 days before departure: 50% of the total tour fee will be deducted;

(3) 7 days or less before departure: 100% of the total tour fee will be deducted;

(4) If guests decide to cancel the changed itinerary, the cancellation term should be based on the original departure date. **If the deduction under this policy is less than the actual costs, guests should pay according to the actual costs, but the maximum amount should not exceed the total tour fee.

  1. Please be sure to provide a valid passport and visa copy/photocopy for verification of name information and visa validity. If the guest's trip is disrupted due to visa issues, the corresponding losses must be borne solely by the guest.
  2. If the guest has additional upgrade services or additional requirements, the relevant fees will be charged at the actual cost, including but not limited to the cancellation policy listed above

Booking Notes

Know Before You Book
Notes on special circumstances
  1. In the event that the number of registered guests is odd, guests shall have the option to accept or decline the room-sharing arrangement organized by our company. No extra fee will be charged regardless of whether the sharing arrangement is successful or not. If you agree with the room-sharing arrangement, you waive the right to object or request changes to the room assignment post-confirmation. If you choose a single room, you are required to pay a supplement fee according to the specific itinerary.
  2. Since the accommodation adjustment is an additional service arrangement, please understand that we cannot assist you in sharing rooms.
  3. 78 € is the charge standard for one child aged from 2 to 11. If two adults and one child are traveling together, we will upgrade the room to a triple room or add an extra bed if possible. (Triple rooms can be: double bed +sofa bed, twin beds + sofa bed, three single beds, double bed + 1 single bed, etc., subject to actual arrangement.)**If one adult is traveling with one child aged 2-11, they will be charged the standard rate for two adults and will be arranged to stay in a standard room to avoid inconveniencing other tourists. If two adults and two children are traveling together, they will be charged the rate for four adults. Both rooms will be arranged with one adult and one child per room.The child will be charged the adult rate if they occupy a bed.
  4. Guests aged 70 or above and guests under 18 should be accompanied by an adult relative or friend under 65 to join the tour. Both parties must sign a "Participation Disclaimer Commitment" to ensure mutual interests. We suggest that the accompanying relatives or friends purchase the corresponding insurance products for the elderly before joining the tour. We have the right to reject guests without an accompanying adult. Adults accompanying minors should be responsible for fulfilling custody and ensuring the safety of minors; any consequences caused by the minor’s own actions or negligence of the accompanying adult shall be borne by the guests solely.
  5. Guests who are pregnant must truthfully disclose their pregnancy during the booking process. The pregnant guests after week 24 of pregnancy are not suggested to join the trip; however, if they insist on participating, they must be accompanied by a family member and sign a Disclaimer while the company reserves the right to deny participation accordingly. For those within 24 weeks of pregnancy insisting on participating, they must be accompanied by a family member and sign a Participation Statement while the company reserves the right to deny participation accordingly. Any consequences caused by the guest’s personal reasons should be borne solely by the guest.
  6. Once the booking is confirmed, the full payment must be made no less than 15 days before departure. The company reserves the right to cancel your booking if your full payment is overdue or failed.
  7. After successful online registration, please download via the system and send the relevant participation vouchers to the guests. Guests should join the tour with their vouchers.
  8. During the booking process, guests must provide accurate email addresses and mobile phone numbers to receive confirmation details and for other essential communications.
  9. Guests requiring to book a flight to join the trip must wait until receiving a "Booking Confirmation" from the company before purchasing airline tickets.
  10. The company reserves participants’ Image Publicity Rights of photos or videos taken during group itinerary activities. The photos or videos can be used on the company’s social media, brochures, and advertisements, without prior consent.
  11. The company reserves the right to accept or decline any booking application with no obligation to provide reasons or explanations.
Special Reminders
  1. The tour will proceed with a minimum of one participant. Please thoroughly review all relevant precautions before booking. Based on a full understanding of the hardship of a journey and the limited medical conditions during the trip, guests can sign up for this tour determining that their physical conditions are suitable to participate.
  2. This is an open-loop journey, and it is possible that the guests, guides, and drivers on your team may also change during the trip. If you choose the room-sharing service, your roommate may also change along the journey. Our company will arrange a same-sex roommate by default. Note: Although roommates are arranged by our company, their personalities and behaviors are their own responsibility and have nothing to do with our company. In the event of any differences in habits or disputes, our company and guides will not be responsible for mediating or intervening.
  3. The bus type will change according to the number of participants. If the number is extremely small, we may arrange public transportation or a minibus driven by the guide for certain stages of the journey. For safety reasons, the European Transportation Department mandates that each child, regardless of his or her age, must occupy a seat. Since most buses are not equipped with child safety seats, parents traveling with children under 3 are suggested to bring their own. A child safety seat can only occupy one seat, and we cannot guarantee that all personal child safety seats will be compatible with the tour buses. Please take note of this.
  4. Traveling in Europe differs from traveling in other countries around the world. Most tourist attractions are not accessible by tour buses and require visitors to walk around for sightseeing. If a guest has limited mobility to join the group in walking activities, he or she may have to wait in the vehicle at certain sites, and no refunds will be issued for such circumstances; acceptance of this term is assumed when the registration is made.
  5. Due to the limited luggage storage space in the buses, each guest can bring a single luggage of up to 30kg.
  6. We reserve the right to fine tune the detailed schedule on the itinerary. In some exceptional circumstances (including mechanical issues, traffic delays, adverse weather conditions, strikes, sporting or religious events, protests, or other complicated situation), we also reserve the right to adjust the tourist attractions in the original itinerary or the order of the tour.
  7. If guests fail to appear at the designated times or locations( at the beginning of the tour or during the tour), any resulting issues, missed services and economic losses should be borne by the guests themselves.
  8. All guests, including adults and children must wear safety belts while the bus is in motion. To keep the bus clean, no drinks, food, or alcohol will be allowed on the bus. Please don’t leave your valuables on the bus even when the bus is locked, for our company bears no liabilities for the loss or theft of any item or luggage left in the bus.
  9. Guests voluntarily participating in hazardous activities (including rock climbing, mountaineering, rafting, diving, bungee jumping, etc.) are assumed to bear all responsibilities of property damage, personal injury or other disputes therefrom. Our company shall not be liable.
  10. Guests with poor health conditions should ask for doctors’ medical suggestions on participating in this tour and prepare for necessary medications and first-aid supplies according to their conditions. Our company bears no liability for any results caused by their pre-existing diseases. Our company also reserves the right to terminate the contract if a guest has contagious diseases endangering others, carries hazardous items and refuses to hand them over to relevant authorities, engages in illegal or immoral activities, engages in activities that seriously infringe upon the rights of other guests or violates any other stipulated laws.
  11. Given that some bus types might not be able to transport a wheelchair, we are sorry that we cannot accept bookings from wheelchair users. Kindly note this restriction when booking.
  12. If there is any medical emergency, guests notify the staff immediately, and our company will assist in sending the guest to the closest local medical institution for examination and treatment. Guests with hearing or visual impairments must be accompanied by a healthy travel companion to join the tour. Individuals with mental illnesses or without the ability to control their own behaviors cannot sign up for the tour.
  13. If guests have any subsequent travel plan that requires a transfer for other transportation when the group tour ends, we strongly suggest a buffer time of at least 3 hours to avoid unpredictable postponement brought about by the group tour. Our company will be liable for any losses incurred by insufficient buffer time. If guests choose to depart on their own, return, or leave the tour in any circumstance or for personal reasons, our company will not be liable for any direct or indirect loss or expenses incurred due to the delay of transportation or other reasons that prevent them from joining the scheduled itinerary or accommodation.
  14. As some guests might be allergic to pets and some hotels do not allow pets on the premises, participants are not allowed to bring pets on the tour. Please make alternative care arrangements for your pets in advance. We appreciate your understanding and cooperation.

Travel Preparation

About Guide Service
  1. Guide service commences at the start of the tour. Guide service is not included during the additional accommodation excluded in the itinerary, freetime activities period, as well as on a tour-included train or other regular transportation.
  2. There are circumstance where our guides cannot provide commentary outside the bus due to local regulations in some cities. Thus the guides will provide you with tour information as reference during your free time before you leave the bus.
About Hotels
  1. Check-in and check-out times vary by hotels. However, check-in time for most hotels is usually 2 pm or 3 pm. Please present your tour voucher at the hotel reception when you check in. Check-out time for most hotels is usually 10 am.
  2. We cannot guarantee that all hotels offer a double room with a king-size bed. In some hotels, a twin room usually consists of one large bed and a sofa bed/or extra bed.
  3. We cannot guarantee you the hotel for your extended-stay will be the same the group hotel. It will be confirmed as the date approaches.
  4. Breakfast is provided in all European hotels, typically offered as a simple continental one; (continental breakfast usually includes coffee or tea, juice, bread, and jam)
  5. European hotel rooms are smaller, and the facilities and services are not as good as those in Asia, North America, and Canada.Guests are suggested to bring their own toiletries.
  6. Due to the large day-and-night temperature difference, and strong environmental awareness across European countries, some European hotels do not provide air conditioning, which does not indicate substandard facilities. We kindly ask for your understanding.
Travel tips
Transportation Policy

1) The distance of the two cities stated in the itinerary is only for reference. Our company reserves the right to adjust based on real-time traffic conditions.

2) European law stipulates that a driver cannot drive more than 10 hours per day and must have at least 12 consecutive hours of rest every day. Drivers must take a 20-minute break after every two hours of driving.

3) Please note that there are strict work time limits in European laws. If you have any request for extra service that requires the driver to work overtime, consent from the driver and overtime charges of 50 - 200 euros or pounds per hour will be a must. To ensure a smooth trip, please respect the driver’s schedule and avoid delays.

4) According to the environmental protection rules in Europe, to avoid air pollution, drivers are not allowed to turn on the air conditioner when the vehicle is not in motion. Your understanding is appreciated.

5) For your safety, do not walk around when the vehicle is in motion. Our company and transportation companies shall not be liable for any injury caused by violating this rule.

Refund Policy

1) In case of force majeure events (e.g., adverse weather, war, strikes, earthquakes), we will refund the unincurred expenses according to the travel agency agreement. However, fees for gift items will not be refunded.

2) Since accommodation and transportation are bundled services, if some projects are missed due to your own reasons, they will be deemed to be voluntarily abandoned, and you will not be refunded any fee from our company. We appreciate your understanding.

Shopping and Tax Refund Policy

1) No compulsory shopping will be arranged throughout the tour;

2) Please carefully verify the quantity, model, and quality of the goods on site after you get the goods you have purchased. Requests for exchanges/refunds after departure may face complicated procedures , and whether they can be realized depends on the specific situation;

3) Tax refunds (VAT reclaims) are a European policy. To protect your interest, our guides will give you a specific introduction. Please listen to the guides’ suggestions carefully.

4) Shopping is a personal act. If the guests fail to complete the refund in time due to contractual problems between shops and Customs or other reasons related to the airports (e.g.. delay of the plane, bank closing, urgent inspection time of the customs), our company bears no liability to the refund business.

5) You can enjoy a tax refund of about 8%-16% on purchases in Europe. Guests should be aware that any tax refund method may face risks. Please thoroughly review the European Tax Refund Guide, and complete the refund formalities independently. Successful refunds aren’t guaranteed by guides, travel agencies, or even shops, thus our company will not be liable for losses from failed refunds.

Important Notice About Luggage

Due to the limited luggage space in the tour bus compartment, each passenger may only carry one piece of luggage. The luggage must not exceed 30 kg and the sum of the three sides must not exceed 158 cm. If you carry more than one piece of luggage, the driver reserves the right to refuse storage. We apologize for any inconvenience caused.

Other Notes
Airport Transfer Service Notes

(1) The airport transfer services are provided as group services. Drivers are only responsible for the transfers between airports and group hotels.

(2) Guests who have booked the transfer service should confirm if the information (name and phone number) on the voucher is correct and if the phone number is roaming-enabled in Europe.

(3) After the arrival of guests’ flights, it takes 30-45 minutes to collect luggage and clear customs. The driver will arrive at the airport 30 minutes after the guests’ arrival.

(4) If you are aware of any flight delays, changes, or cancellations, please notify the contact person on your voucher. We will try our best to make an adjustment for the transfer service. However, there is no guarantee that it can be changed, and if it cannot be changed, the fees will not be refunded. Guests should claim compensation from the airline. If you request any assistance after your arrival, please contact us via our emergency hotline.

(5) The driver waits up to 90 minutes after the flight’s arrival. The driver will bear no responsibility for leaving if the waiting time exceeds 90 minutes. If guests request the return of the driver for the pick-up service, they will be charged again. In the event of a temporary delay by the airline resulting in a delay in notifying the driver, guests will not be refunded and should claim compensation from the airline.

(6) The drop-off service will be arranged 4 hours ahead of flight departure time to avoid missing the flight. In the event of traffic jams or any uncontrollable situation during the drop-off service, we will try our best to assist our guests but will not be liable for failing to take the flight in time.

Pre/Post-Tour Accommodation Guidelines

(1) Guests who have booked pre-tour accommodations can check in with their voucher and passport at the hotel reception after arriving at the group hotel.

(2) Please note that, according to international hotels practice, check-in time for hotels in Europe is usually 3 pm. If you arrive in advance and the room isn’t ready due to cleaning, you can rest in the hotel lobby or leave your luggage at the reception to go out for free-time activities and come back by 3 pm to check in. Your understanding will be appreciated.

(3) If you have booked the post-tour accommodation, the guide and team will send you to the post-tour hotel and help you check in. If you have booked the drop-off service for the next day, the guide will inform you of the meeting time at the lobby and other details for the next day. Please note!

(4) As pre/post-tour accommodation is an extra service, we are unable to assist you with room-sharing arrangements. Your understanding will be appreciated.