Notes on special circumstances
1. In the event that the number of registered guests is odd, guests shall have the option to accept or decline the room-sharing arrangement organized by our company. No extra fee will be charged regardless of whether the sharing arrangement is successful or not. If you agree with the room-sharing arrangement, you waive the right to object or request changes to the room assignment post-confirmation. If you choose a single room, you are required to pay a supplement fee according to the specific itinerary.
2. Since the accommodation adjustment is an additional service arrangement, please understand that we cannot assist you in sharing rooms.
3. 78 € is the charge standard for one child aged from 2 to 11. If two adults and one child are traveling together, we will upgrade the room to a triple room or add an extra bed if possible. (Triple rooms can be: double bed +sofa bed, twin beds + sofa bed, three single beds, double bed + 1 single bed, etc., subject to actual arrangement.)
**If one adult is traveling with one child aged 2-11, they will be charged the standard rate for two adults and will be arranged to stay in a standard room to avoid inconveniencing other tourists. If two adults and two children are traveling together, they will be charged the rate for four adults. Both rooms will be arranged with one adult and one child per room.The child will be charged the adult rate if they occupy a bed.
4. Guests aged 70 or above and guests under 18 should be accompanied by an adult relative or friend under 65 to join the tour. Both parties must sign a "Participation Disclaimer Commitment" to ensure mutual interests. We suggest that the accompanying relatives or friends purchase the corresponding insurance products for the elderly before joining the tour. We have the right to reject guests without an accompanying adult. Adults accompanying minors should be responsible for fulfilling custody and ensuring the safety of minors; any consequences caused by the minor’s own actions or negligence of the accompanying adult shall be borne by the guests solely.
5. Guests who are pregnant must truthfully disclose their pregnancy during the booking process. The pregnant guests after week 24 of pregnancy are not suggested to join the trip; however, if they insist on participating, they must be accompanied by a family member and sign a Disclaimer while the company reserves the right to deny participation accordingly. For those within 24 weeks of pregnancy insisting on participating, they must be accompanied by a family member and sign a Participation Statement while the company reserves the right to deny participation accordingly. Any consequences caused by the guest’s personal reasons should be borne solely by the guest.
6. Once the booking is confirmed, the full payment must be made no less than 15 days before departure. The company reserves the right to cancel your booking if your full payment is overdue or failed.
7. After successful online registration, please download via the system and send the relevant participation vouchers to the guests. Guests should join the tour with their vouchers.
8. During the booking process, guests must provide accurate email addresses and mobile phone numbers to receive confirmation details and for other essential communications.
9. Guests requiring to book a flight to join the trip must wait until receiving a "Booking Confirmation" from the company before purchasing airline tickets.
10. The company reserves participants’ Image Publicity Rights of photos or videos taken during group itinerary activities. The photos or videos can be used on the company’s social media, brochures, and advertisements, without prior consent.
11. The company reserves the right to accept or decline any booking application with no obligation to provide reasons or explanations.
Special Reminders
1. The tour will proceed with a minimum of one participant. Please thoroughly review all relevant precautions before booking. Based on a full understanding of the hardship of a journey and the limited medical conditions during the trip, guests can sign up for this tour determining that their physical conditions are suitable to participate.
2. This is an open-loop journey, and it is possible that the guests, guides, and drivers on your team may also change during the trip. If you choose the room-sharing service, your roommate may also change along the journey. Our company will arrange a same-sex roommate by default. Note: Although roommates are arranged by our company, their personalities and behaviors are their own responsibility and have nothing to do with our company. In the event of any differences in habits or disputes, our company and guides will not be responsible for mediating or intervening.
3. The bus type will change according to the number of participants. If the number is extremely small, we may arrange public transportation or a minibus driven by the guide for certain stages of the journey. For safety reasons, the European Transportation Department mandates that each child, regardless of his or her age, must occupy a seat. Since most buses are not equipped with child safety seats, parents traveling with children under 3 are suggested to bring their own. A child safety seat can only occupy one seat, and we cannot guarantee that all personal child safety seats will be compatible with the tour buses. Please take note of this.
4. Traveling in Europe differs from traveling in other countries around the world. Most tourist attractions are not accessible by tour buses and require visitors to walk around for sightseeing. If a guest has limited mobility to join the group in walking activities, he or she may have to wait in the vehicle at certain sites, and no refunds will be issued for such circumstances; acceptance of this term is assumed when the registration is made.
5.Due to the limited luggage storage space in the buses, each guest can bring a single luggage of up to 30kg.
6.We reserve the right to fine tune the detailed schedule on the itinerary. In some exceptional circumstances (including mechanical issues, traffic delays, adverse weather conditions, strikes, sporting or religious events, protests, or other complicated situation), we also reserve the right to adjust the tourist attractions in the original itinerary or the order of the tour.
7. If guests fail to appear at the designated times or locations( at the beginning of the tour or during the tour), any resulting issues, missed services and economic losses should be borne by the guests themselves.
8. All guests including adults and children must wear safety belts while the bus is in motion. To keep the bus clean, no drinks, food, or alcohol will be allowed on the bus. Please don’t leave your valuables on the bus even when the bus is locked, for our company bears no liabilities for the loss or theft of any item or luggage left in the bus.
9.Guests voluntarily participating in hazardous activities (including rock climbing, mountaineering, rafting, diving, bungee jumping, etc.) are assumed to bear all responsibilities of property damage, personal injury or other disputes therefrom. Our company shall not be liable.
10. Guests with poor health conditions should ask for doctors’ medical suggestions on participating in this tour and prepare for necessary medications and first-aid supplies according to their conditions. Our company bears no liability for any results caused by their pre-existing diseases. Our company also reserves the right to terminate the contract if a guest has contagious diseases endangering others, carries hazardous items and refuses to hand them over to relevant authorities, engages in illegal or immoral activities, engages in activities that seriously infringe upon the rights of other guests or violates any other stipulated laws.
11. Given that some bus types might not be able to transport a wheelchair, we are sorry that we cannot accept bookings from wheelchair users. Kindly note this restriction when booking.
12. If there is any medical emergency, guests notify the staff immediately, and our company will assist in sending the guest to the closest local medical institution for examination and treatment. Guests with hearing or visual impairments must be accompanied by a healthy travel companion to join the tour. Individuals with mental illnesses or without the ability to control their own behaviors cannot sign up for the tour.
13. If guests have any subsequent travel plan that requires a transfer for other transportation when the group tour ends, we strongly suggest a buffer time of at least 3 hours to avoid unpredictable postponement brought about by the group tour. Our company will not be liable for any losses incurred by insufficient buffer time. If guests choose to depart on their own, return, or leave the tour in any circumstance or for personal reasons, our company will not be liable for any direct or indirect loss or expenses incurred due to the delay of transportation or other reasons that prevent them from joining the scheduled itinerary or accommodation.
14. As some guests might be allergic to pets and some hotels do not allow pets on the premises, participants are not allowed to bring pets on the tour. Please make alternative care arrangements for your pets in advance. We appreciate your understanding and cooperation.
About Guide Service
1. Guide service commences at the start of the tour. Guide service is not included during the additional accommodation excluded in the itinerary, free-time activities period, as well as on a tour-included train or other regular transportation.
2. There are circumstance where our guides cannot provide commentary outside the bus due to local regulations in some cities. Thus the guides will provide you with tour information as reference during your free time before you leave the bus.
About Hotels
1. Check-in and check-out times vary by hotels. However, check-in time for most hotels is usually 2 pm or 3 pm. Please present your tour voucher at the hotel reception when you check in. Check-out time for most hotels is usually 10 am.
2. We cannot guarantee that all hotels offer a double room with a king-size bed. In some hotels, a twin room usually consists of one large bed and a sofa bed/or extra bed.
3. We cannot guarantee you the hotel for your extended-stay will be the same the group hotel. It will be confirmed as the date approaches.
4. Breakfast is provided in all European hotels, typically offered as a simple continental one; (continental breakfast usually includes coffee or tea, juice, bread, and jam)
5. European hotel rooms are smaller, and the facilities and services are not as good as those in Asia, North America, and Canada.Guests are suggested to bring their own toiletries.
6. Due to the large day-and-night temperature difference, and strong environmental awareness across European countries, some European hotels do not provide air conditioning, which does not indicate substandard facilities. We kindly ask for your understanding.
Reviews
The itinerary was well-planned, the hotel was nice, and the tour guide provided detailed explanations. Overall, very good! 👍 Recommended.
Itinerary: Good, hassle-free and inexpensive, well-planned attractions, 9/10! Tour Guide: Lu Yi. Humorous, handsome, knowledgeable, and providing impeccable service…nothing to complain about: absolutely 10/10, great! Driver: Excellent skills, polite, and attentive service, 10/10! Hotels: Unsatisfactory for nights 1-4. Either the hygiene was poor, the breakfast was bad, or the shower stalls were too cramped to turn around in…speechless! The hotels for nights 5 and 6 were great! Here's a major complaint about Hotel Planet! Their anti-Chinese behavior is serious! First, Chinese and foreigners have separate breakfast restaurants. Foreigners have a wide variety of breakfast options, while Chinese have fewer options and the food is unpalatable. Second, the staff serving Chinese people were constantly swearing and had a black face throughout…extremely unpleasant! Overall, aside from the hotel issues, the trip was satisfactory and worth recommending! 👍👍👍 Picture 1: Hotel anti-Chinese behavior. Pictures 2 & 3: Hotel recommendations for day 5. Pictures 4, 5 & 6: Hotel recommendations for day 6.
This tour was led by Joe, and I was incredibly lucky to have him on this trip. Joe was professional and considerate throughout, providing vivid and detailed explanations of the historical background and cultural stories of each attraction, ensuring we didn't just rush through the sights but truly understand each place. The itinerary was perfectly paced, with a good balance of activity and rest, and no unnecessary waiting. Before and during the trip, he proactively reminded us of various precautions and tips to avoid pitfalls. He always handled any issues promptly and effectively, showing extra care and consideration for the older members of the group. He was sincere and patient throughout, with no forced spending, and enthusiastically shared local delicacies and hidden gems. It was a comfortable and rewarding trip, a truly five-star recommendation. Thank you so much for your company along the way!
Director Luo is witty and humorous, and his bilingual commentary is very professional, adding an extra layer to the travel experience. I hope to visit Director Luo in Malaysia sometime!
The itinerary was great, the bus was very stable, the tour guide was experienced, and the arrangements were well-planned.
My fulfilling European trip to Switzerland, France, and Italy began and ended in Paris, primarily focusing on Switzerland and Italy, with ample time spent at each site. Special thanks to our guide, Li Man, for his friendly, humorous, and enthusiastic approach. His excellent explanations and extensive knowledge not only covered the sights but also touched upon cultural history and information about surrounding cities. Traveling with him was incredibly reassuring. His fluent French and English were also outstanding. A huge thank you to Guide Li and this trip!
Although the time was relatively tight, there were many places to visit. The tour guide provided very detailed explanations and told us about the local cuisine.
The tour guide was professional and patient, providing detailed and engaging explanations, and thoughtfully arranged the itinerary and accommodations throughout the trip. They were knowledgeable about local customs and traditions, handled matters with composure and consideration, ensuring a comfortable and smooth tour. Their warm and reliable service made this European trip an excellent and highly satisfying experience!
The itinerary was strictly followed according to the plan, with no hidden costs. Overall, it was excellent.
Thank you so much to our tour guide, Sister Caihong, for your company throughout the trip! Your sincerity, enthusiasm, professional explanations, and high sense of responsibility ensured our safety and enjoyment. I'm also very happy to have spent this journey with my fellow travelers; it truly was an unforgettable trip! Wishing everyone continued happiness and good health! [Celebrating][Celebrating][Celebrating]
The itinerary was well-planned, the tour guide was dedicated, enthusiastic, and provided excellent and patient service. Overall, the travel experience was great.
The tour guide service was excellent, and the itinerary was fulfilling.
It was a wonderful experience, and I hope we can meet again next time. We visited almost all the attractions. But the most memorable part was the enthusiasm of our tour guide, Sister Hong; she's someone I'll cherish even more!
Simplified General Version: Tour guide Da Long is highly professional, knowledgeable, and provides detailed and comprehensive explanations. He's humorous and engaging, creating a relaxed and joyful atmosphere throughout the trip. He's responsible, meticulous, and incredibly patient. He took excellent care of every tourist throughout the journey, making excellent arrangements. Highly recommended! Heartfelt Full Version: Many thanks to tour guide Da Long for his companionship throughout the trip! He has a wealth of knowledge, solid professional skills, and explains things vividly and easily. He's humorous, adept at creating a lively atmosphere, very responsible, meticulous, and patient. His arrangements for food, accommodation, and transportation were meticulous and thoughtful, making the entire trip comfortable and enjoyable. He's an exceptionally good tour guide! Highly recommended!
The service was good, the tour guide was knowledgeable about tourism, and the hotel arrangements were also good. Overall, it was a very good experience.
The itinerary was well-arranged, Director Jia was very knowledgeable and provided excellent explanations, and he was busy taking care of everything along the way. The scenery was also very pleasant.
The itinerary was well-organized, the tour guide was excellent, provided clear explanations along the way, and was able to resolve any issues promptly. Excellent!
The route planning and content arrangement of this project were scientific and smooth. The tour guide, Director Yang, also demonstrated excellent professional skills, handling every detail of the service along the way with meticulous care. He also gave extra attention to the elderly and children in the group, bringing us a high-quality travel experience.
I initially planned to travel independently throughout Italy, but due to the prevalence of pickpockets, I opted for a tour group for safety reasons. The overall experience was much better than expected. The tour also allowed for quick travel between cities, making sightseeing much more efficient. This tour was actually part of the Trip2EU Green Line tour offered by Ctrip's subsidiary, and its biggest advantage is its high flexibility, allowing you to choose your boarding and alighting cities based on your itinerary. The official website price is €99 per day, which is quite cost-effective. The hotel arrangements were also better than anticipated; two nights were spent at chain B&Bs and Hilton Garden Inn, which is excellent value for a budget tour. The itinerary was relaxed and not too rushed, covering all the major must-see spots. Our guide, Mr. Cai, was very professional, not only showing us the sights but also interspersing explanations of Christian background and European history on the bus. This background knowledge made the sightseeing much more enjoyable and meaningful. The group consisted of approximately two-thirds overseas Chinese and one-third tourists from mainland China. Although most of the participants were middle-aged or elderly, their overall quality was quite high, making for a comfortable experience. Overall, this was a group tour experience that exceeded my expectations. I also hope that Ctrip can promote the Trip2EU brand more in China, letting more independent travelers know that they can also make their trips more flexible and worry-free through this "independent travel + partial group tour" approach.
After a few tiring days of sightseeing in Europe, I opted for a tour for my last stop, my first time traveling by tour, and the experience was surprisingly excellent! The hotels were all clean, tidy, and spacious, and breakfast was provided every day. The tour guide thoughtfully provided everyone with detailed updates on the itinerary, weather, and important information. On the last day, when I was alone and it was inconvenient to travel alone, the tour guide offered to take me to the bus stop, which was a huge help, especially on a rainy day! A big thumbs up to tour guide Cai Ruifeng!!