Notes on special circumstances
1. In the event that the number of registered guests is odd, guests shall have the option to accept or decline the room-sharing arrangement organized by our company. No extra fee will be charged regardless of whether the sharing arrangement is successful or not. If you agree with the room-sharing arrangement, you waive the right to object or request changes to the room assignment post-confirmation. If you choose a single room, you are required to pay a supplement fee according to the specific itinerary.
2. Since the accommodation adjustment is an additional service arrangement, please understand that we cannot assist you in sharing rooms.
3. 78 € is the charge standard for one child aged from 2 to 11. If two adults and one child are traveling together, we will upgrade the room to a triple room or add an extra bed if possible. (Triple rooms can be: double bed +sofa bed, twin beds + sofa bed, three single beds, double bed + 1 single bed, etc., subject to actual arrangement.)**If one
adult is traveling with one child aged 2-11, they will be charged the standard rate for two adults and will be arranged to stay in a standard room to avoid inconveniencing other tourists. If two adults and two children are traveling together, they will be charged the rate for four adults. Both rooms will be arranged with one adult and one child per room.The child will be charged the adult rate if they occupy a bed.
4. Guests aged 70 or above and guests under 18 should be accompanied by an adult relative or friend under 65 to join the tour. Both parties must sign a "Participation Disclaimer Commitment" to ensure mutual interests. We suggest that the accompanying relatives or friends purchase the corresponding insurance products for the elderly before joining the tour. We have the right to reject guests without an accompanying adult. Adults accompanying minors should be responsible for fulfilling custody and ensuring the safety of minors; any consequences caused by the minor’s own actions or negligence of the accompanying adult shall be borne by the guests solely.
5. Guests who are pregnant must truthfully disclose their pregnancy during the booking process. The pregnant guests after week 24 of pregnancy are not suggested to join the trip; however, if they insist on participating, they must be accompanied by a family member and sign a Disclaimer while the company reserves the right to deny participation accordingly. For those within 24 weeks of pregnancy insisting on participating, they must be accompanied by a family member and sign a Participation Statement while the company reserves the right to deny participation accordingly. Any consequences caused by the guest’s personal reasons should be borne solely by the guest.
6. Once the booking is confirmed, the full payment must be made no less than 15 days before departure. The company reserves the right to cancel your booking if your full payment is overdue or failed.
7. After successful online registration, please download via the system and send the relevant participation vouchers to the guests. Guests should join the tour with their vouchers.
8. During the booking process, guests must provide accurate email addresses and mobile phone numbers to receive confirmation details and for other essential communications.
9. Guests requiring to book a flight to join the trip must wait until receiving a "Booking Confirmation" from the company before purchasing airline tickets.
10. The company reserves participants’ Image Publicity Rights of photos or videos taken during group itinerary activities. The photos or videos can be used on the company’s social media, brochures, and advertisements, without prior consent.
11. The company reserves the right to accept or decline any booking application with no obligation to provide reasons or explanations.
Special Reminders
1. The tour will proceed with a minimum of one participant. Please thoroughly review all relevant precautions before booking. Based on a full understanding of the hardship of a journey and the limited medical conditions during the trip, guests can sign up for this tour determining that their physical conditions are suitable to participate.
2. This is an open-loop journey, and it is possible that the guests, guides, and drivers on your team may also change during the trip. If you choose the room-sharing service, your roommate may also change along the journey. Our company will arrange a same-sex roommate by default. Note: Although roommates are arranged by our company, their personalities and behaviors are their own responsibility and have nothing to do with our company. In the event of any differences in habits or disputes, our company and guides will not be responsible for mediating or intervening.
3. The bus type will change according to the number of participants. If the number is extremely small, we may arrange public transportation or a minibus driven by the guide for certain stages of the journey. For safety reasons, the European Transportation Department mandates that each child, regardless of his or her age, must occupy a seat. Since most buses are not equipped with child safety seats, parents traveling with children under 3 are suggested to bring their own. A child safety seat can only occupy one seat, and we cannot guarantee that all personal child safety seats will be compatible with the tour buses. Please take note of this.
4. Traveling in Europe differs from traveling in other countries around the world. Most tourist attractions are not accessible by tour buses and require visitors to walk around for sightseeing. If a guest has limited mobility to join the group in walking activities, he or she may have to wait in the vehicle at certain sites, and no refunds will be issued for such circumstances; acceptance of this term is assumed when the registration is made.
5.Due to the limited luggage storage space in the buses, each guest can bring a single luggage of up to 30kg.
6.We reserve the right to fine tune the detailed schedule on the itinerary. In some exceptional circumstances (including mechanical issues, traffic delays, adverse weather conditions, strikes, sporting or religious events, protests, or other complicated situation), we also reserve the right to adjust the tourist attractions in the original itinerary or the order of the tour.
7. If guests fail to appear at the designated times or locations( at the beginning of the tour or during the tour), any resulting issues, missed services and economic losses should be borne by the guests themselves.
8. All guests including adults and children must wear safety belts while the bus is in motion. To keep the bus clean, no drinks, food, or alcohol will be allowed on the bus. Please don’t leave your valuables on the bus even when the bus is locked, for our company bears no liabilities for the loss or theft of any item or luggage left in the bus.
9.Guests voluntarily participating in hazardous activities (including rock climbing, mountaineering, rafting, diving, bungee jumping, etc.) are assumed to bear all responsibilities of property damage, personal injury or other disputes therefrom. Our company shall not be liable.
10. Guests with poor health conditions should ask for doctors’ medical suggestions on participating in this tour and prepare for necessary medications and first-aid supplies according to their conditions. Our company bears no liability for any results caused by their pre-existing diseases. Our company also reserves the right to terminate the contract if a guest has contagious diseases endangering others, carries hazardous items and refuses to hand them over to relevant authorities, engages in illegal or immoral activities, engages in activities that seriously infringe upon the rights of other guests or violates any other stipulated laws.
11. Given that some bus types might not be able to transport a wheelchair, we are sorry that we cannot accept bookings from wheelchair users. Kindly note this restriction when booking.
12. If there is any medical emergency, guests notify the staff immediately, and our company will assist in sending the guest to the closest local medical institution for examination and treatment. Guests with hearing or visual impairments must be accompanied by a healthy travel companion to join the tour. Individuals with mental illnesses or without the ability to control their own behaviors cannot sign up for the tour.
13. If guests have any subsequent travel plan that requires a transfer for other transportation when the group tour ends, we strongly suggest a buffer time of at least 3 hours to avoid unpredictable postponement brought about by the group tour. Our company will not be liable for any losses incurred by insufficient buffer time. If guests choose to depart on their own, return, or leave the tour in any circumstance or for personal reasons, our company will not be liable for any direct or indirect loss or expenses incurred due to the delay of transportation or other reasons that prevent them from joining the scheduled itinerary or accommodation.
14. As some guests might be allergic to pets and some hotels do not allow pets on the premises, participants are not allowed to bring pets on the tour. Please make alternative care arrangements for your pets in advance. We appreciate your understanding and cooperation.
About Guide Service
1. Guide service commences at the start of the tour. Guide service is not included during the additional accommodation excluded in the itinerary, free-time activities period, as well as on a tour-included train or other regular transportation.
2. There are circumstance where our guides cannot provide commentary outside the bus due to local regulations in some cities. Thus the guides will provide you with tour information as reference during your free time before you leave the bus.
About Hotels
1. Check-in and check-out times vary by hotels. However, check-in time for most hotels is usually 2 pm or 3 pm. Please present your tour voucher at the hotel reception when you check in. Check-out time for most hotels is usually 10 am.
2. We cannot guarantee that all hotels offer a double room with a king-size bed. In some hotels, a twin room usually consists of one large bed and a sofa bed/or extra bed.
3. We cannot guarantee you the hotel for your extended-stay will be the same the group hotel. It will be confirmed as the date approaches.
4. Breakfast is provided in all European hotels, typically offered as a simple continental one; (continental breakfast usually includes coffee or tea, juice, bread, and jam)
5. European hotel rooms are smaller, and the facilities and services are not as good as those in Asia, North America, and Canada.Guests are suggested to bring their own toiletries.
6. Due to the large day-and-night temperature difference, and strong environmental awareness across European countries, some European hotels do not provide air conditioning, which does not indicate substandard facilities. We kindly ask for your understanding.
Reviews
It was my first time traveling to Europe, and I was quite worried about it since I was traveling alone. But I felt very reassured after meeting Director Xu on the first day because he was very responsible, enthusiastic, patient, and professional. So the whole trip was very enjoyable.
Although the trip was a little tiring, the scenery made it all worthwhile. The hotel was also very nice, and the tour guide was very professional and patient. It was a great trip overall.
Following Ctrip's recommendation, I chose the Eastern Europe and Switzerland tour, and the experience was absolutely fantastic! 🎉 This trip truly impressed me; the timing was perfect, perfectly fulfilling the desire of a traveler like me with limited time but wanting to visit as many countries as possible. 👍 Our tour guide, Xu Zhimin, was exceptionally attentive and enthusiastic, providing detailed explanations and engaging the tour extensively. The entire itinerary was well-paced, allowing ample time for sightseeing, taking photos, leisurely browsing shops, and quietly appreciating the scenery—it never felt rushed. In short, this 7-day, 6-night tour was incredibly thoughtful in both its product design and service details, offering excellent value for money. It's especially suitable for travelers with limited time who want to see all the classic sights. If you're also planning a trip to Europe, remember to choose the European loop tour on Ctrip; it's definitely worth it!
I was very satisfied with the trip. The tour guide was very attentive and thoughtful, providing detailed explanations and arranging the itinerary perfectly.
The itinerary was well-planned, and the tour guide's service was excellent—patient, enthusiastic, and took great care of the entire group! A truly wonderful tour guide!
The itinerary was packed, but the scenery in Hallstatt and the Swiss section was fantastic! The Holiday Inn Munich and Hotel Bratislava were both excellent hotels with generous breakfasts, although some other hotels were quite small. Our guide, Mr. Wang, was very attentive and responsible. It was a whirlwind tour; next time, I'd like to choose one or two locations for a more in-depth, relaxing trip.
The tour guide was very kind and helped my mother get on and off the tour early. She was very responsible and the itinerary was excellent!
The itinerary was well-organized and included many important attractions. The tour guide was patient, attentive, and considerate. The driver was punctual and drove smoothly. The hotels were clean.
I booked a local tour for my parents because they don't speak English, and I was a little worried at first. But they came back and told me it was incredibly fun, and I had to give it a good review! A special thank you to our tour guide, Mr. Sun. My parents said his explanations were very humorous and engaging, and he was incredibly considerate of them, even patiently teaching them something as simple as the hotel Wi-Fi password. The entire itinerary was also beautiful; they were so envious of the stunning photos they shared every day. Overall, the experience went from amazing to absolutely fantastic!
Overall, it's pretty good! Hope you keep it up!
I'm so glad Mingming let me join this 7-day, 6-night Eastern Europe tour. It allowed me to meet so many sincere fellow travelers. Although it was a round-trip tour, everyone was reluctant to part and offered their heartfelt blessings, which was truly rare! Personally, I feel this is inseparable from having such a wonderful tour guide (Chu Yize). In terms of professionalism, extensive knowledge, approachability, and meticulous care for the group members, Guide Chu is the best tour guide I've ever had in my twenty-plus years of group tours! Without a doubt. Thank you, Guide Chu, thank you Huacheng International Group, thank you Ctrip, and thank you to my dearest fellow travelers! I wish everyone all the best, happiness, and good health. Until we meet again!
Overall, the trip was a great experience. The tour guide was easy to get along with and responsible, and responded to messages very promptly!
The tour guide was highly skilled, had a great attitude, and made excellent arrangements.
This was my first time participating in a round-trip tour, and the results exceeded my expectations! The tour guide was very professional, attentive, and experienced, and the itinerary was comfortable and smooth! The hotel rooms were smaller than those in China, but very clean, and the breakfast was good! The bus was in excellent condition, the seats were comfortable, and the driver drove smoothly. Definitely a five-star review, highly recommended!
This group tour had a well-planned itinerary, combining natural scenery with cultural attractions. Our tour guide, Ms. Xu, was incredibly kind and took excellent care of the group members. The driver also drove smoothly. I was very satisfied with this group tour.
The best part was the tour guide; they were attentive and patient in taking care of the children, and their humorous and engaging explanations made the whole trip wonderful.
The itinerary was very well-planned, neither too strenuous nor too tiring, yet covering many attractions, including both cultural sites and natural scenery. It included a stroll through the old town, and options such as a boat tour and a concert at the Golden Hall, offering a diverse range of activities. Our tour guide, Mr. Sun, was very professional and attentive to everyone throughout the trip. This was a very enjoyable trip!
Director Xu was exceptionally good—attentive, warm, and with a great attitude. The itinerary was well-planned, and the hotels were all excellent. Highly recommended! I'll definitely hire Director Xu again in the future.
A great group tour experience! Our tour guide, Wang Xichen, was very attentive and thoughtful. Thumbs up! 👍
Our guide, Mr. Xu, possesses a deep understanding of the history, culture, natural landscapes, and local customs of the entire route. His explanations were vivid, accessible, and quite engaging. The itinerary was well-planned, ensuring each day wasn't too tiring. Although it was a whirlwind tour, it covered a wide range of attractions, and there was ample rest time even during long bus journeys. He was able to cater to the needs of everyone in the group, and we were very fortunate to have met Mr. Xu. The only drawback was that the hotels were mostly located in the suburbs, with limited dining options near some hotels, and access to towns wasn't very convenient. However, considering the very affordable price of the tour and the clean and comfortable hotels, this was acceptable. Overall, this trip offered excellent value for money, and I would definitely recommend it to friends visiting Europe!