Notes on special circumstances
1. In the event that the number of registered guests is odd, guests shall have the option to accept or decline the room-sharing arrangement organized by our company. No extra fee will be charged regardless of whether the sharing arrangement is successful or not. If you agree with the room-sharing arrangement, you waive the right to object or request changes to the room assignment post-confirmation. If you choose a single room, you are required to pay a supplement fee according to the specific itinerary.
2. Since the accommodation adjustment is an additional service arrangement, please understand that we cannot assist you in sharing rooms.
3. 78 € is the charge standard for one child aged from 2 to 11. If two adults and one child are traveling together, we will upgrade the room to a triple room or add an extra bed if possible. (Triple rooms can be: double bed +sofa bed, twin beds + sofa bed, three single beds, double bed + 1 single bed, etc., subject to actual arrangement.)**If one adult is traveling with one child aged 2-11, they will be charged the standard rate for two adults and will be arranged to stay in a standard room to avoid inconveniencing other tourists. If two adults and two children are traveling together, they will be charged the rate for four adults. Both rooms will be arranged with one adult and one child per room.The child will be charged the adult rate if they occupy a bed.
4. Guests aged 70 or above and guests under 18 should be accompanied by an adult relative or friend under 65 to join the tour. Both parties must sign a "Participation Disclaimer Commitment" to ensure mutual interests. We suggest that the accompanying relatives or friends purchase the corresponding insurance products for the elderly before joining the tour. We have the right to reject guests without an accompanying adult. Adults accompanying minors should be responsible for fulfilling custody and ensuring the safety of minors; any consequences caused by the minor’s own actions or negligence of the accompanying adult shall be borne by the guests solely.
5. Guests who are pregnant must truthfully disclose their pregnancy during the booking process. The pregnant guests after week 24 of pregnancy are not suggested to join the trip; however, if they insist on participating, they must be accompanied by a family member and sign a Disclaimer while the company reserves the right to deny participation accordingly. For those within 24 weeks of pregnancy insisting on participating, they must be accompanied by a family member and sign a Participation Statement while the company reserves the right to deny participation accordingly. Any consequences caused by the guest’s personal reasons should be borne solely by the guest.
6. Once the booking is confirmed, the full payment must be made no less than 15 days before departure. The company reserves the right to cancel your booking if your full payment is overdue or failed.
7. After successful online registration, please download via the system and send the relevant participation vouchers to the guests. Guests should join the tour with their vouchers.
8. During the booking process, guests must provide accurate email addresses and mobile phone numbers to receive confirmation details and for other essential communications.
9. Guests requiring to book a flight to join the trip must wait until receiving a "Booking Confirmation" from the company before purchasing airline tickets.
10. The company reserves participants’ Image Publicity Rights of photos or videos taken during group itinerary activities. The photos or videos can be used on the company’s social media, brochures, and advertisements, without prior consent.
11. The company reserves the right to accept or decline any booking application with no obligation to provide reasons or explanations.
Special Reminders
1. The tour will proceed with a minimum of one participant. Please thoroughly review all relevant precautions before booking. Based on a full understanding of the hardship of a journey and the limited medical conditions during the trip, guests can sign up for this tour determining that their physical conditions are suitable to participate.
2. This is an open-loop journey, and it is possible that the guests, guides, and drivers on your team may also change during the trip. If you choose the room-sharing service, your roommate may also change along the journey. Our company will arrange a same-sex roommate by default. Note: Although roommates are arranged by our company, their personalities and behaviors are their own responsibility and have nothing to do with our company. In the event of any differences in habits or disputes, our company and guides will not be responsible for mediating or intervening.
3. The bus type will change according to the number of participants. If the number is extremely small, we may arrange public transportation or a minibus driven by the guide for certain stages of the journey. For safety reasons, the European Transportation Department mandates that each child, regardless of his or her age, must occupy a seat. Since most buses are not equipped with child safety seats, parents traveling with children under 3 are suggested to bring their own. A child safety seat can only occupy one seat, and we cannot guarantee that all personal child safety seats will be compatible with the tour buses. Please take note of this.
4. Traveling in Europe differs from traveling in other countries around the world. Most tourist attractions are not accessible by tour buses and require visitors to walk around for sightseeing. If a guest has limited mobility to join the group in walking activities, he or she may have to wait in the vehicle at certain sites, and no refunds will be issued for such circumstances; acceptance of this term is assumed when the registration is made.
5.Due to the limited luggage storage space in the buses, each guest can bring a single luggage of up to 30kg.
6.We reserve the right to fine tune the detailed schedule on the itinerary. In some exceptional circumstances (including mechanical issues, traffic delays, adverse weather conditions, strikes, sporting or religious events, protests, or other complicated situation), we also reserve the right to adjust the tourist attractions in the original itinerary or the order of the tour.
7. If guests fail to appear at the designated times or locations( at the beginning of the tour or during the tour), any resulting issues, missed services and economic losses should be borne by the guests themselves.
8. All guests including adults and children must wear safety belts while the bus is in motion. To keep the bus clean, no drinks, food, or alcohol will be allowed on the bus. Please don’t leave your valuables on the bus even when the bus is locked, for our company bears no liabilities for the loss or theft of any item or luggage left in the bus.
9.Guests voluntarily participating in hazardous activities (including rock climbing, mountaineering, rafting, diving, bungee jumping, etc.) are assumed to bear all responsibilities of property damage, personal injury or other disputes therefrom. Our company shall not be liable.
10. Guests with poor health conditions should ask for doctors’ medical suggestions on participating in this tour and prepare for necessary medications and first-aid supplies according to their conditions. Our company bears no liability for any results caused by their pre-existing diseases. Our company also reserves the right to terminate the contract if a guest has contagious diseases endangering others, carries hazardous items and refuses to hand them over to relevant authorities, engages in illegal or immoral activities, engages in activities that seriously infringe upon the rights of other guests or violates any other stipulated laws.
11. Given that some bus types might not be able to transport a wheelchair, we are sorry that we cannot accept bookings from wheelchair users. Kindly note this restriction when booking.
12. If there is any medical emergency, guests notify the staff immediately, and our company will assist in sending the guest to the closest local medical institution for examination and treatment. Guests with hearing or visual impairments must be accompanied by a healthy travel companion to join the tour. Individuals with mental illnesses or without the ability to control their own behaviors cannot sign up for the tour.
13. If guests have any subsequent travel plan that requires a transfer for other transportation when the group tour ends, we strongly suggest a buffer time of at least 3 hours to avoid unpredictable postponement brought about by the group tour. Our company will not be liable for any losses incurred by insufficient buffer time. If guests choose to depart on their own, return, or leave the tour in any circumstance or for personal reasons, our company will not be liable for any direct or indirect loss or expenses incurred due to the delay of transportation or other reasons that prevent them from joining the scheduled itinerary or accommodation.
14. As some guests might be allergic to pets and some hotels do not allow pets on the premises, participants are not allowed to bring pets on the tour. Please make alternative care arrangements for your pets in advance. We appreciate your understanding and cooperation.
About Guide Service
1. Guide service commences at the start of the tour. Guide service is not included during the additional accommodation excluded in the itinerary, free-time activities period, as well as on a tour-included train or other regular transportation.
2. There are circumstance where our guides cannot provide commentary outside the bus due to local regulations in some cities. Thus the guides will provide you with tour information as reference during your free time before you leave the bus.
About Hotels
1. Check-in and check-out times vary by hotels. However, check-in time for most hotels is usually 2 pm or 3 pm. Please present your tour voucher at the hotel reception when you check in. Check-out time for most hotels is usually 10 am.
2. We cannot guarantee that all hotels offer a double room with a king-size bed. In some hotels, a twin room usually consists of one large bed and a sofa bed/or extra bed.
3. We cannot guarantee you the hotel for your extended-stay will be the same the group hotel. It will be confirmed as the date approaches.
4. Breakfast is provided in all European hotels, typically offered as a simple continental one; (continental breakfast usually includes coffee or tea, juice, bread, and jam)
5. European hotels have smaller room sizes and offer fewer extensive facilities and services than those in Asia and North America. Guests are suggested to bring their own toiletries.
6. Due to the large day-and-night temperature difference, the total days with temperature exceeding 30 degrees Celsius are less than 2 months, and strong environmental awareness across European countries, some European hotels do not provide air conditioning, which does not indicate substandard facilities. We kindly ask for your understanding.
Reviews
Our tour guide, Zhao Qun, was very attentive and caring, providing excellent commentary and even helping us buy inexpensive butter biscuits. Although the hotels were in a remote area, they were all four-star hotels. The breakfast was good, the vehicles were new and had charging ports, and were very comfortable. The tour members came from all over the world, and everyone was very polite. For €99 a day, including transportation, hotel, and tour guide service, it was excellent value for money. All four of us were very satisfied and will definitely join a Ctrip European tour again next time.
Overall, the trip to England was quite enjoyable. In just one week, we covered several key attractions in Scotland and England without feeling particularly tired. I would definitely consider similar round-trip tours in the future. The hotels were decent for the price, with the Manchester hotel being the best experience. A special shout-out to our tour guide, Chen Haoyue! She has a wealth of knowledge, and listening to her eloquent explanations of historical anecdotes and landmarks was the most pleasant part of each day. With years of experience leading tours, she can quickly handle unexpected situations, ensuring the needs of the group members are met without disrupting the itinerary. I hope to have the opportunity to join a tour led by Chen Haoyue again.
This British Circle Tour (Purple Line) was incredibly cost-effective. Our guide, Yang, was warm and attentive throughout the trip, meticulously planning each day's itinerary to ensure we had a great time. He was especially dedicated to the day trip in the Scottish Highlands, coordinating with the driver to make sure we saw a steam train crossing the Glenfinnan Viaduct, and he even drove early in the morning to make our dream come true. He's a highly recommended guide.
The itinerary was well-planned, saving us a lot of trouble figuring out transportation. The hotels all had buffet breakfasts, and our tour guide, Mr. Feng, was very responsible. Overall, it was a very hassle-free trip.
A very satisfying trip, great value for money, the tour guide's explanations were thorough, definitely worth a visit.
The 7-day island tour was well-organized, covering all the major attractions while also allowing ample free time. Our tour guide, Yang Qingru, was highly knowledgeable, provided clear explanations, demonstrated strong coordination and problem-solving skills, and offered excellent service. The driver was also very helpful! Overall, a great travel experience!
Our 5-day trip to the UK has come to a perfect end! A huge shout-out to our guide Ruby and driver! Ruby's explanations were incredibly engaging, and the driver was exceptionally steady. Traveling with my elderly mother was a wonderful experience, and we were all so grateful for their attentive care. The itinerary was comfortable and well-planned, leaving no time to rush. The experience was fantastic, thanks to our reliable guide, steady driver, and well-structured schedule. Every stop was enjoyable, and we are so grateful for their care throughout the trip. A perfect score! We'll definitely book you again next time we're in the UK!
The itinerary was well-organized, covering the main attractions in the UK. Our guide, Mr. Chen, was extremely professional and enthusiastic, possessing a thorough understanding of the history and culture of each site. He was also incredibly kind and attentive to the group members, especially helping me resolve any issues after we left the group. Thank you!
The itinerary was tight, the hotels were acceptable, and the tour guide and driver provided good service.
The tour guide's professional knowledge was truly admirable—whether it was historical anecdotes or local customs, he explained them vividly and interestingly, not at all like a rote recitation. He was also exceptionally attentive.
This 7-day London round-trip panoramic tour covers England and Scotland. The advantage is that it's a one-stop package, so you don't have to worry about transportation or accommodation; the disadvantage is that there's a lot of travel time and limited time to visit other places. It's perfect for first-time visitors to the UK who want to quickly experience the British landscape! 😁
The group was large, but Director Feng was meticulous and thoughtful, providing detailed and professional explanations that were very relatable! The trip was a great experience!
A fantastic trip to the UK! From England to Scotland, our knowledgeable tour guide, Mr. Feng, guided us through British culture and history, providing fascinating and informative commentary. We listened attentively and learned a great deal. For the price, the hotel arrangements were excellent; three nights in four-star hotels and two holiday nights in a beautiful Scottish country lodge with a lovely lake in the back. Experiencing a traditional English country dinner in the evenings was also wonderful. Overall, the trip was excellent value for money. The Cambridge and Thames River cruises are at your own expense but well worth the trip. I personally loved Edinburgh; if you want to attend the Edinburgh Festival or visit the castle, you should buy tickets in advance. Thank you again to our tour guide and the tour group!
I must say, the itinerary was a bit hectic. More than 10 hours a day were spent on the road, and I was completely exhausted by the time I got back to the hotel. Working in China is stressful, but can't travel be less stressful? The tour guides were very reliable; Li Yan was humorous and witty, and his explanations were comprehensive. Qiu Ling was very thoughtful, even helping me exchange my discontinued British pounds for the new version. Many thanks to her.
Our 7-day trip to England has come to a successful end! 🇬🇧 Thank you to @杨清茹-RUBY and Hong Ge for their meticulous planning and heartwarming companionship. From itinerary planning to food, accommodation, and transportation, every detail was thoughtfully arranged, making our journey easy, joyful, and filled with wonderful memories. Although the 7-day trip was short, the happiness and friendship we gained were immense. Thank you to every friend who traveled with us; because of you, this trip to England was even more wonderful and unforgettable! Looking forward to meeting again and setting off again! ❤️🌹
The itinerary was exceptionally well-planned, and I highly recommend Director Feng! He's incredibly knowledgeable, providing very detailed explanations of each attraction. He's also very nice and helpful, resolving any questions we had. He was very kind and reliable!
The tour guide was conscientious and responsible, and the driver was professional and dedicated, making the whole trip enjoyable!
The experience was great, and I would recommend it to my family and friends.
The itinerary was exceptionally well-planned; no need to get up early each day and not too tiring. It covered most of the major cities and tourist attractions in the UK. The tour guide was incredibly knowledgeable and responsible, and the driver was a skilled driver. Excellent value for money, highly recommended!
The driver was very steady, and the tour guide, Mr. Xie, was experienced, humorous, and well-organized the itinerary.