Notes on special circumstances
1. In the event that the number of registered guests is odd, guests shall have the option to accept or decline the room-sharing arrangement organized by our company. No extra fee will be charged regardless of whether the sharing arrangement is successful or not. If you agree with the room-sharing arrangement, you waive the right to object or request changes to the room assignment post-confirmation. If you choose a single room, you are required to pay a supplement fee according to the specific itinerary.
2. Since the accommodation adjustment is an additional service arrangement, please understand that we cannot assist you in sharing rooms.
3. 78 € is the charge standard for one child aged from 2 to 11. If two adults and one child are traveling together, we will upgrade the room to a triple room or add an extra bed if possible. (Triple rooms can be: double bed +sofa bed, twin beds + sofa bed, three single beds, double bed + 1 single bed, etc., subject to actual arrangement.)**If one adult is traveling with one child aged 2-11, they will be charged the standard rate for two adults and will be arranged to stay in a standard room to avoid inconveniencing other tourists. If two adults and two children are traveling together, they will be charged the rate for four adults. Both rooms will be arranged with one adult and one child per room.The child will be charged the adult rate if they occupy a bed.
4. Guests aged 70 or above and guests under 18 should be accompanied by an adult relative or friend under 65 to join the tour. Both parties must sign a "Participation Disclaimer Commitment" to ensure mutual interests. We suggest that the accompanying relatives or friends purchase the corresponding insurance products for the elderly before joining the tour. We have the right to reject guests without an accompanying adult. Adults accompanying minors should be responsible for fulfilling custody and ensuring the safety of minors; any consequences caused by the minor’s own actions or negligence of the accompanying adult shall be borne by the guests solely.
5. Guests who are pregnant must truthfully disclose their pregnancy during the booking process. The pregnant guests after week 24 of pregnancy are not suggested to join the trip; however, if they insist on participating, they must be accompanied by a family member and sign a Disclaimer while the company reserves the right to deny participation accordingly. For those within 24 weeks of pregnancy insisting on participating, they must be accompanied by a family member and sign a Participation Statement while the company reserves the right to deny participation accordingly. Any consequences caused by the guest’s personal reasons should be borne solely by the guest.
6. Once the booking is confirmed, the full payment must be made no less than 15 days before departure. The company reserves the right to cancel your booking if your full payment is overdue or failed.
7. After successful online registration, please download via the system and send the relevant participation vouchers to the guests. Guests should join the tour with their vouchers.
8. During the booking process, guests must provide accurate email addresses and mobile phone numbers to receive confirmation details and for other essential communications.
9. Guests requiring to book a flight to join the trip must wait until receiving a "Booking Confirmation" from the company before purchasing airline tickets.
10. The company reserves participants’ Image Publicity Rights of photos or videos taken during group itinerary activities. The photos or videos can be used on the company’s social media, brochures, and advertisements, without prior consent.
11. The company reserves the right to accept or decline any booking application with no obligation to provide reasons or explanations.
Special Reminders
1. The tour will proceed with a minimum of one participant. Please thoroughly review all relevant precautions before booking. Based on a full understanding of the hardship of a journey and the limited medical conditions during the trip, guests can sign up for this tour determining that their physical conditions are suitable to participate.
2. This is an open-loop journey, and it is possible that the guests, guides, and drivers on your team may also change during the trip. If you choose the room-sharing service, your roommate may also change along the journey. Our company will arrange a same-sex roommate by default. Note: Although roommates are arranged by our company, their personalities and behaviors are their own responsibility and have nothing to do with our company. In the event of any differences in habits or disputes, our company and guides will not be responsible for mediating or intervening.
3. The bus type will change according to the number of participants. If the number is extremely small, we may arrange public transportation or a minibus driven by the guide for certain stages of the journey. For safety reasons, the European Transportation Department mandates that each child, regardless of his or her age, must occupy a seat. Since most buses are not equipped with child safety seats, parents traveling with children under 3 are suggested to bring their own. A child safety seat can only occupy one seat, and we cannot guarantee that all personal child safety seats will be compatible with the tour buses. Please take note of this.
4. Traveling in Europe differs from traveling in other countries around the world. Most tourist attractions are not accessible by tour buses and require visitors to walk around for sightseeing. If a guest has limited mobility to join the group in walking activities, he or she may have to wait in the vehicle at certain sites, and no refunds will be issued for such circumstances; acceptance of this term is assumed when the registration is made.
5.Due to the limited luggage storage space in the buses, each guest can bring a single luggage of up to 30kg.
6.We reserve the right to fine tune the detailed schedule on the itinerary. In some exceptional circumstances (including mechanical issues, traffic delays, adverse weather conditions, strikes, sporting or religious events, protests, or other complicated situation), we also reserve the right to adjust the tourist attractions in the original itinerary or the order of the tour.
7. If guests fail to appear at the designated times or locations( at the beginning of the tour or during the tour), any resulting issues, missed services and economic losses should be borne by the guests themselves.
8. All guests including adults and children must wear safety belts while the bus is in motion. To keep the bus clean, no drinks, food, or alcohol will be allowed on the bus. Please don’t leave your valuables on the bus even when the bus is locked, for our company bears no liabilities for the loss or theft of any item or luggage left in the bus.
9.Guests voluntarily participating in hazardous activities (including rock climbing, mountaineering, rafting, diving, bungee jumping, etc.) are assumed to bear all responsibilities of property damage, personal injury or other disputes therefrom. Our company shall not be liable.
10. Guests with poor health conditions should ask for doctors’ medical suggestions on participating in this tour and prepare for necessary medications and first-aid supplies according to their conditions. Our company bears no liability for any results caused by their pre-existing diseases. Our company also reserves the right to terminate the contract if a guest has contagious diseases endangering others, carries hazardous items and refuses to hand them over to relevant authorities, engages in illegal or immoral activities, engages in activities that seriously infringe upon the rights of other guests or violates any other stipulated laws.
11. Given that some bus types might not be able to transport a wheelchair, we are sorry that we cannot accept bookings from wheelchair users. Kindly note this restriction when booking.
12. If there is any medical emergency, guests notify the staff immediately, and our company will assist in sending the guest to the closest local medical institution for examination and treatment. Guests with hearing or visual impairments must be accompanied by a healthy travel companion to join the tour. Individuals with mental illnesses or without the ability to control their own behaviors cannot sign up for the tour.
13. If guests have any subsequent travel plan that requires a transfer for other transportation when the group tour ends, we strongly suggest a buffer time of at least 3 hours to avoid unpredictable postponement brought about by the group tour. Our company will not be liable for any losses incurred by insufficient buffer time. If guests choose to depart on their own, return, or leave the tour in any circumstance or for personal reasons, our company will not be liable for any direct or indirect loss or expenses incurred due to the delay of transportation or other reasons that prevent them from joining the scheduled itinerary or accommodation.
14. As some guests might be allergic to pets and some hotels do not allow pets on the premises, participants are not allowed to bring pets on the tour. Please make alternative care arrangements for your pets in advance. We appreciate your understanding and cooperation.
About Guide Service
1. Guide service commences at the start of the tour. Guide service is not included during the additional accommodation excluded in the itinerary, free-time activities period, as well as on a tour-included train or other regular transportation.
2. There are circumstance where our guides cannot provide commentary outside the bus due to local regulations in some cities. Thus the guides will provide you with tour information as reference during your free time before you leave the bus.
About Hotels
1. Check-in and check-out times vary by hotels. However, check-in time for most hotels is usually 2 pm or 3 pm. Please present your tour voucher at the hotel reception when you check in. Check-out time for most hotels is usually 10 am.
2. We cannot guarantee that all hotels offer a double room with a king-size bed. In some hotels, a twin room usually consists of one large bed and a sofa bed/or extra bed.
3. We cannot guarantee you the hotel for your extended-stay will be the same the group hotel. It will be confirmed as the date approaches.
4. Breakfast is provided in all European hotels, typically offered as a simple continental one; (continental breakfast usually includes coffee or tea, juice, bread, and jam)
5. European hotel rooms are smaller, and the facilities and services are not as good as those in Asia, North America, and Canada.Guests are suggested to bring their own toiletries.
6. Due to the large day-and-night temperature difference, and strong environmental awareness across European countries, some European hotels do not provide air conditioning, which does not indicate substandard facilities. We kindly ask for your understanding.
Reviews
I joined a tour group to the Netherlands, Belgium, and Paris. The hotels in the Netherlands were conveniently located next to subway stations. The tour guide also explained some landmarks. The buses even had USB charging ports. For the price, these services were excellent value and solved all the hassles of independent travel! Highly recommended!!!
A huge thank you to our guide, Yang, for accompanying us on our 6-day Western Europe trip. Throughout the journey, Yang's explanations were lively and humorous, providing us with a wealth of knowledge about European history and culture, from which we learned a great deal. He was meticulous and thoughtful throughout, ensuring excellent logistical support and making the itinerary run smoothly. He was patient and responsible with all the tourists, taking great care of everyone, making for a truly wonderful experience. We are extremely satisfied with Yang's professional service and sincerely thank him for his hard work!
This trip was wonderful! Our guide, Yang, was professional and meticulous, knowledgeable about the history and culture of various European regions, and her explanations were lively and engaging. The itinerary was well-planned, with a good balance of relaxation and enjoyment. She handled any issues promptly and effectively, and took great care of everyone throughout the trip. She was sincere and friendly, and the recommended attractions and restaurants were excellent. This trip was truly enriching. Thank you so much, and I highly recommend her!
The trip was generally comfortable, but some objective factors affected it, and it is recommended that the travel agency optimize these aspects in the future. The hotel was nice, but its location was a bit out of the way.
Suitable for sightseeing, but not for in-depth exploration! More suitable for older people!
I booked a tour for my mom. It was her first time traveling alone in Europe and she didn't speak English, so I was a little worried at first. But she had a fantastic time and made many friends along the way. Our tour guide, Yang, was also very patient and responsible. We are extremely satisfied.
Overall, the experience was great. The itinerary was well-planned and included a variety of attractions. The tour guide was very responsible and promptly helped resolve any issues. The travel arrangements were also smooth. The hotels and transportation were generally good, and I had a very enjoyable trip.
Our tour guide, Rainbow, is highly skilled, has a great attitude, and was very helpful in resolving our issues. Thumbs up! 👍👍👍👍👍
It was my first group tour, and I really enjoyed it. The tour guide was witty and humorous, the trip went smoothly, and I'll definitely come again.
I had a great time, the driver was nice, and I was very satisfied with the hotel. I would definitely recommend it to my friends. Choosing Ctrip's self-operated service is a reliable choice!
As a former tour guide myself, I thought the overall itinerary was very well planned. The hotel arrangements exceeded my expectations; the value for money was amazing, and I was impressed by the sophistication of the product and the tour itinerary. We were lucky to have our tour guide, Zhao Qun, who was witty and humorous, narrating European history in a captivating way. He was professional and meticulous, and everyone in the group loved him. Highly recommended! A five-star review is a must!
Zhao Qun is a highly professional and experienced tour guide! His explanations are logically clear and easy to understand, covering everything from historical background to local customs and traditions in a comprehensive manner. His service is meticulous and attentive; he answers all our questions patiently throughout the trip and is incredibly dedicated to his tourists. Highly recommended!
I want to especially commend our tour guide, Zhao Qun. He was professional, considerate, and a wonderful person! 👍 This trip left me with incredibly wonderful memories. For example, today in Brussels Place, it was pouring rain. Guide Zhao held an umbrella for me the whole way and escorted me back to the bus. I'm very grateful.
The arrangements were well-planned, and the tour guide was professional and attentive.
My first trip to Europe was nerve-wracking, so I opted for a group tour. After looking at many tours, I finally chose this one! It truly fulfilled my European travel expectations. We had a leisurely breakfast in the morning and set off without rushing. The itinerary was well-planned, and we saw everything we wanted to see. The tour leader was witty and humorous, explaining how to explore and what to do, where to find free restrooms, and what to eat! They even arranged a babysitter for us on two of the middle days because of the large number of people. I'll definitely book this tour again next time! The best value for money!
I highly recommend this trip. There are no mandatory or hidden charges, and the tour guide is incredibly friendly and humorous. The itinerary isn't too rushed, you don't need to get up early, and the trip is very relaxing. The other members of the group are also very kind and easy to get along with, making it a very enjoyable trip.
Overall, I was extremely satisfied with my Trip2EU European tour. A special thank you to our tour guide, Mr. Li, for his professional arrangements and meticulous care throughout the trip. Mr. Li has over twenty years of experience in the tourism industry, possesses rich expertise, and his itinerary was well-planned, his explanations vivid and detailed, and his time management accurate. He was also able to promptly coordinate and resolve any issues that arose, and he was patient and considerate towards all group members, especially the elderly, ensuring everyone felt at ease throughout the journey. Thank you to Mr. Li for his hard work, and thank you to Trip2EU for providing us with a relaxing, enjoyable, and unforgettable European trip. Highly recommended, a perfect score!
Our tour guide, Ms. Li, was knowledgeable, arranged the itinerary well, and was efficient and considerate. The driver was smooth, safe, clean, and punctual. Our trip through multiple European countries was enjoyable from start to finish. Five-star review! I'll definitely choose this company again for my next trip!
Director Jia is very professional, his explanations are thorough and insightful, and his service is incredibly attentive to detail. He also takes excellent care of the elderly. We even want to move to Director Jia's group later on.
The overall itinerary was comfortable, and the weather was perfect – not too hot, making it ideal for family trips. Cologne Cathedral was impressive, exuding a strong sense of history. The trip also offered the opportunity to sample various local delicacies, making it a very worthwhile journey!