Notes on special circumstances
1. In the event that the number of registered guests is odd, guests shall have the option to accept or decline the room-sharing arrangement organized by our company. No extra fee will be charged regardless of whether the sharing arrangement is successful or not. If you agree with the room-sharing arrangement, you waive the right to object or request changes to the room assignment post-confirmation. If you choose a single room, you are required to pay a supplement fee according to the specific itinerary.
2. Since the accommodation adjustment is an additional service arrangement, please understand that we cannot assist you in sharing rooms.
3. 78 € is the charge standard for one child aged from 2 to 11. If two adults and one child are traveling together, we will upgrade the room to a triple room or add an extra bed if possible. (Triple rooms can be: double bed +sofa bed, twin beds + sofa bed, three single beds, double bed + 1 single bed, etc., subject to actual arrangement.)**If one adult is traveling with one child aged 2-11, they will be charged the standard rate for two adults and will be arranged to stay in a standard room to avoid inconveniencing other tourists. If two adults and two children are traveling together, they will be charged the rate for four adults. Both rooms will be arranged with one adult and one child per room.The child will be charged the adult rate if they occupy a bed.
4. Guests aged 70 or above and guests under 18 should be accompanied by an adult relative or friend under 65 to join the tour. Both parties must sign a "Participation Disclaimer Commitment" to ensure mutual interests. We suggest that the accompanying relatives or friends purchase the corresponding insurance products for the elderly before joining the tour. We have the right to reject guests without an accompanying adult. Adults accompanying minors should be responsible for fulfilling custody and ensuring the safety of minors; any consequences caused by the minor’s own actions or negligence of the accompanying adult shall be borne by the guests solely.
5. Guests who are pregnant must truthfully disclose their pregnancy during the booking process. The pregnant guests after week 24 of pregnancy are not suggested to join the trip; however, if they insist on participating, they must be accompanied by a family member and sign a Disclaimer while the company reserves the right to deny participation accordingly. For those within 24 weeks of pregnancy insisting on participating, they must be accompanied by a family member and sign a Participation Statement while the company reserves the right to deny participation accordingly. Any consequences caused by the guest’s personal reasons should be borne solely by the guest.
6. Once the booking is confirmed, the full payment must be made no less than 15 days before departure. The company reserves the right to cancel your booking if your full payment is overdue or failed.
7. After successful online registration, please download via the system and send the relevant participation vouchers to the guests. Guests should join the tour with their vouchers.
8. During the booking process, guests must provide accurate email addresses and mobile phone numbers to receive confirmation details and for other essential communications.
9. Guests requiring to book a flight to join the trip must wait until receiving a "Booking Confirmation" from the company before purchasing airline tickets.
10. The company reserves participants’ Image Publicity Rights of photos or videos taken during group itinerary activities. The photos or videos can be used on the company’s social media, brochures, and advertisements, without prior consent.
11. The company reserves the right to accept or decline any booking application with no obligation to provide reasons or explanations.
Special Reminders
1. The tour will proceed with a minimum of one participant. Please thoroughly review all relevant precautions before booking. Based on a full understanding of the hardship of a journey and the limited medical conditions during the trip, guests can sign up for this tour determining that their physical conditions are suitable to participate.
2. This is an open-loop journey, and it is possible that the guests, guides, and drivers on your team may also change during the trip. If you choose the room-sharing service, your roommate may also change along the journey. Our company will arrange a same-sex roommate by default. Note: Although roommates are arranged by our company, their personalities and behaviors are their own responsibility and have nothing to do with our company. In the event of any differences in habits or disputes, our company and guides will not be responsible for mediating or intervening.
3. The bus type will change according to the number of participants. If the number is extremely small, we may arrange public transportation or a minibus driven by the guide for certain stages of the journey. For safety reasons, the European Transportation Department mandates that each child, regardless of his or her age, must occupy a seat. Since most buses are not equipped with child safety seats, parents traveling with children under 3 are suggested to bring their own. A child safety seat can only occupy one seat, and we cannot guarantee that all personal child safety seats will be compatible with the tour buses. Please take note of this.
4. Traveling in Europe differs from traveling in other countries around the world. Most tourist attractions are not accessible by tour buses and require visitors to walk around for sightseeing. If a guest has limited mobility to join the group in walking activities, he or she may have to wait in the vehicle at certain sites, and no refunds will be issued for such circumstances; acceptance of this term is assumed when the registration is made.
5.Due to the limited luggage storage space in the buses, each guest can bring a single luggage of up to 30kg.
6.We reserve the right to fine tune the detailed schedule on the itinerary. In some exceptional circumstances (including mechanical issues, traffic delays, adverse weather conditions, strikes, sporting or religious events, protests, or other complicated situation), we also reserve the right to adjust the tourist attractions in the original itinerary or the order of the tour.
7. If guests fail to appear at the designated times or locations( at the beginning of the tour or during the tour), any resulting issues, missed services and economic losses should be borne by the guests themselves.
8. All guests including adults and children must wear safety belts while the bus is in motion. To keep the bus clean, no drinks, food, or alcohol will be allowed on the bus. Please don’t leave your valuables on the bus even when the bus is locked, for our company bears no liabilities for the loss or theft of any item or luggage left in the bus.
9.Guests voluntarily participating in hazardous activities (including rock climbing, mountaineering, rafting, diving, bungee jumping, etc.) are assumed to bear all responsibilities of property damage, personal injury or other disputes therefrom. Our company shall not be liable.
10. Guests with poor health conditions should ask for doctors’ medical suggestions on participating in this tour and prepare for necessary medications and first-aid supplies according to their conditions. Our company bears no liability for any results caused by their pre-existing diseases. Our company also reserves the right to terminate the contract if a guest has contagious diseases endangering others, carries hazardous items and refuses to hand them over to relevant authorities, engages in illegal or immoral activities, engages in activities that seriously infringe upon the rights of other guests or violates any other stipulated laws.
11. Given that some bus types might not be able to transport a wheelchair, we are sorry that we cannot accept bookings from wheelchair users. Kindly note this restriction when booking.
12. If there is any medical emergency, guests notify the staff immediately, and our company will assist in sending the guest to the closest local medical institution for examination and treatment. Guests with hearing or visual impairments must be accompanied by a healthy travel companion to join the tour. Individuals with mental illnesses or without the ability to control their own behaviors cannot sign up for the tour.
13. If guests have any subsequent travel plan that requires a transfer for other transportation when the group tour ends, we strongly suggest a buffer time of at least 3 hours to avoid unpredictable postponement brought about by the group tour. Our company will not be liable for any losses incurred by insufficient buffer time. If guests choose to depart on their own, return, or leave the tour in any circumstance or for personal reasons, our company will not be liable for any direct or indirect loss or expenses incurred due to the delay of transportation or other reasons that prevent them from joining the scheduled itinerary or accommodation.
14. As some guests might be allergic to pets and some hotels do not allow pets on the premises, participants are not allowed to bring pets on the tour. Please make alternative care arrangements for your pets in advance. We appreciate your understanding and cooperation.
About Guide Service
1. Guide service commences at the start of the tour. Guide service is not included during the additional accommodation excluded in the itinerary, free-time activities period, as well as on a tour-included train or other regular transportation.
2. There are circumstance where our guides cannot provide commentary outside the bus due to local regulations in some cities. Thus the guides will provide you with tour information as reference during your free time before you leave the bus.
About Hotels
1. Check-in and check-out times vary by hotels. However, check-in time for most hotels is usually 2 pm or 3 pm. Please present your tour voucher at the hotel reception when you check in. Check-out time for most hotels is usually 10 am.
2. We cannot guarantee that all hotels offer a double room with a king-size bed. In some hotels, a twin room usually consists of one large bed and a sofa bed/or extra bed.
3. We cannot guarantee you the hotel for your extended-stay will be the same the group hotel. It will be confirmed as the date approaches.
4. Breakfast is provided in all European hotels, typically offered as a simple continental one; (continental breakfast usually includes coffee or tea, juice, bread, and jam)
5. European hotels have smaller room sizes and offer fewer extensive facilities and services than those in Asia and North America. Guests are suggested to bring their own toiletries.
6. Due to the large day-and-night temperature difference, the total days with temperature exceeding 30 degrees Celsius are less than 2 months, and strong environmental awareness across European countries, some European hotels do not provide air conditioning, which does not indicate substandard facilities. We kindly ask for your understanding.
Reviews
The tour guide was professional and responsible, her explanations were lively and interesting, the itinerary was well-planned and meticulous, and she was warm and considerate. The whole experience was fantastic, and I highly recommend her!
Our tour guide was professional and enthusiastic, her explanations were lively and interesting, the itinerary was well-planned, and she took good care of everyone throughout the trip, making it easy and enjoyable. We were very satisfied and highly recommend her!
It was alright, except it rained heavily in Rome that day, so the experience wasn't as good.
This in-depth tour of multiple Italian cities, including Milan, Rome, Pisa, Florence, Siena, and Assisi, was an exceptional experience, largely thanks to the professional and kind-hearted tour guide, Ms. Li Kexin. Her outstanding professional skills allowed us to deeply appreciate the cultural landscape of Italy, making the trip both comfortable and fulfilling. Ms. Li has extensive knowledge of Italian tourism and culture, possessing a solid foundation of expertise. When visiting Milan's fashionable architecture, Rome's ancient ruins, and Pisa's classic landmarks, she always provided vivid explanations, connecting historical background and architectural features, eloquently narrating the rich history and art of Europe. In Florence, she explored the essence of the Renaissance; in Siena, she introduced the medieval cityscape; and in Assisi, she told the stories of this holy city. Her explanations were detailed, easy to understand, and full of valuable information, allowing us to move beyond a superficial visit and truly understand the unique character of each place. Ms. Li's ability to coordinate the itinerary was also outstanding. Despite the complex city routes and scattered attractions, she planned logically and paced the journey effectively, seamlessly connecting different sections and avoiding peak tourist seasons and congested areas. The entire trip was relaxed and unhurried, with ample time to explore and enjoy the sights, greatly enhancing the travel experience. Furthermore, our guide, Mr. Li, was meticulous and reliable, familiar with local customs, traffic rules, and tips for avoiding common pitfalls. He provided thoughtful reminders throughout the trip and promptly resolved any unexpected issues. He was sincere and patient, answering all our questions and even recommending less-traveled spots and local delicacies based on our preferences. In just a few days, Mr. Li's professionalism, responsible attitude, and skillful tour guiding earned our sincere appreciation. This trip to Italy was a complete success and unforgettable experience, inseparable from Mr. Li's dedicated efforts. We wholeheartedly recommend Mr. Li; he's a trustworthy and reliable travel guide!
Our tour guide, Li Kexin, whom everyone in our group raved about, is the most responsible and cultured tour guide I've ever encountered. Her fluency in four languages is admirable, her tour guide skills are top-notch, and her kindness and meticulous care made every member of the group feel warm and cared for. She truly took care of every little detail, from food and drink to accommodations. In short, we all agree that Li Kexin is a top-notch tour guide! The driver's driving skills were very reassuring; he was calm, patient, and tireless, earning unanimous praise from the group. The entire tour itinerary and arrangements provided by your company were also carefully selected by me, and it has proven to be an absolutely correct choice.
My 7-day Italy tour on Ctrip was a complete success. The tour started in Venice, and I checked out the next one. The scenery was beautiful, the tour guide's explanations were excellent, and the itinerary was well-planned. The driver was also great, with superb driving skills! A very satisfying trip.
The itinerary was excellent, and our tour guide was truly outstanding. It was flexible and comfortable, and he provided continuous explanations, ensuring the entire trip was enjoyable and not tiring. We visited all the must-see attractions. He gave us a great deal of freedom, and I've already recommended him to friends. Adults and children alike loved this tour guide.
If you prefer history and culture and want to explore at a leisurely pace, the itinerary will be quite packed. However, if you're looking for a purely sightseeing experience, the itinerary will be fairly spacious. The tour guide is attentive and responsible, and the hotel is also quite nice.
It was a very enjoyable trip, safe and worry-free. Special thanks to our tour guide, who was responsible, good at solving problems, and experienced.
Grateful for our tour guide Chu Yize! We are extremely grateful to have had such a thoughtful, responsible, strategic, and experienced guide on this trip. Thank you again to him and the driver for all the help and explanations throughout the trip. We were very, very satisfied. Thank you to guide Chu and the driver for their hard work. When our checked baggage was lost at the airport, guide Chu made numerous phone calls to help us recover it, without expecting anything in return. His rich experience and the reassurance he provided throughout the trip helped us find our lost baggage at the airport before leaving Rome, and we had a wonderful trip!
The itinerary was well-planned, allowing for a leisurely pace and comprehensive tour of the tourist cities in Southern Italy. The bus was comfortable, and the driver was skilled. Our tour guide, Li Kexin, was extremely dedicated, responsible, gentle, and patient with us. She provided excellent explanations of the sights and was fluent in multiple languages. She promptly helped resolve any communication difficulties we encountered during the trip. I was very fortunate to have such a guide.
The itinerary was well-planned, our tour guide Ricky provided excellent service, and the vehicles were good, especially the first driver. During those hot days, he would turn on the air conditioning close to the meeting time, so everyone felt refreshed and comfortable every time they got on the bus – this is very important! The hotels were average, but the rural guesthouse was the best. Overall, the tour experience was good, thank you!
The itinerary was very well-organized and efficient, demonstrating the company's dedication to its operations. The tour leader was warm and attentive, making for a very enjoyable trip.
Everything went smoothly throughout the trip.
Our tour guide was excellent; he explained the itinerary in great detail every day. Italy is beautiful; I'll definitely come back next time.
Jade was very satisfied with the trip; it was excellent value for money. We visited many places, and the tour guide was very responsible, professional, and reliable. I will definitely book again next time.
The tour guide was very nice, the driver was very nice, the vehicle was very nice, and the itinerary was well arranged. I suggest giving the tour guide a raise.
The tour guide was very nice, we visited all the famous attractions, and my friends and I had a great time. The scenery was beautiful and perfect for taking photos.
This tour itinerary was very well-planned and offered excellent value for money. The tour guide provided attentive service, and the daily schedule was very well-organized.
Our tour guide, Lü Caihong, was incredibly enthusiastic. She provided detailed and excellent explanations of each attraction and patiently cared for every tourist. Because of the language barrier, she even accompanied me to the airport, which truly touched me! I would definitely recommend this tour to my friends and family!