<About the Guide>
1. Guide service begins when the sightseeing portion starts. Guide service is not included during any extra accommodation period booked by you, during free time, or on trains or other regular transportation included in the trip.
2. In many cities, local regulations prevent our guide from providing commentary outside the vehicle. Therefore, before you leave the vehicle, the guide will provide sightseeing information for your reference during free time.
<About Luggage>
Because the luggage compartment space of 5-seat cars or 7-9 seat business vans is limited, each passenger may bring only one piece of vehicle luggage. Luggage must not exceed 25 kg, and the total of the three dimensions must not exceed 158 cm. If more than one piece of luggage is brought, the driver has the right to refuse to store it. We apologize for any inconvenience and thank you for your understanding.
<About Temperature and Clothing>
[Spring and Autumn] Average temperature is about 5°C-20°C.
Recommended clothing: trench coat, sweater, waterproof jacket, long-sleeved shirt, casual trousers.
[Summer] Average temperature is about 20°C-30°C.
Recommended clothing: short-sleeved shirt, lightweight trousers, thin jacket, sun hat, sunglasses.
[Winter] Average temperature is about 2°C-8°C.
Recommended clothing: thick coat, sweater, scarf, gloves, hat.
<About Hotels>
1. Check-in and check-out times vary by hotel. In most cases, hotel check-in is usually at 2:00 p.m. or 3:00 p.m. When you arrive at the hotel, please present your tour departure notice at the front desk. Check-out is usually at 12:00 noon.
2. It cannot be guaranteed that all hotels can provide double rooms with one large bed. Some twin rooms may consist of one large bed and one sofa bed or extra bed.
3. It cannot be guaranteed that your extended-stay hotel will be the same as the group hotel. The extended-stay hotel will be confirmed closer to the date.
4. European hotels include breakfast, but it is mainly a simple continental breakfast. Continental breakfast means coffee or tea, juice, bread, and jam.
5. European hotel rooms are relatively small, and facilities, equipment, and service levels are generally lower than those in Asia, the United States, and Canada. Guests should bring their own daily toiletries.
6. Europe has a large temperature difference between day and night. The average temperature exceeds 30°C for fewer than two months each year, and European countries have a strong environmental awareness. Therefore, some European hotels still do not provide air conditioning. This does not mean the hotel facilities fail to meet standards. Thank you for your understanding.
<Transportation Notes>
1. Distances between cities listed in the itinerary are for reference only. The company reserves the right to adjust them according to local traffic conditions.
2. European law states that drivers may not drive for more than 10 hours per day and must have at least 12 consecutive hours of rest each day. Drivers must rest for 20 minutes after every two hours of driving.
3. European laws impose strict limits on working hours. If you request extra services that require the driver to work overtime, the driver's consent must be obtained and an overtime service fee of EUR/GBP 50-200 per hour must be paid. Please respect and cooperate with the guide-driver's work, and please do not be late so that the itinerary can proceed smoothly.
4. Europe emphasizes environmental protection. To avoid air pollution, drivers are not allowed to keep the air conditioning on while the vehicle is parked. Thank you for your understanding.
5. For your safety, please fasten your seat belt while the tour vehicle is moving. The company and vehicle company will not be responsible for injuries caused by failure to do so.
<Airport Transfer Notes>
1. Added airport transfer service includes transfers between the airport and pre-tour or post-tour hotels, and between the airport and the meeting point or tour-end point.
2. Guests who have booked airport pickup service should confirm immediately after receiving the voucher that the name and mobile phone number provided at registration are correct and that the phone can receive roaming calls in Europe.
3. After a guest's flight arrives, baggage claim and customs clearance usually take at least 30-45 minutes. The driver will arrive at the airport 30 minutes after the guest's flight arrival time.
4. If guests become aware that their flight will be delayed, changed, or cancelled, please immediately notify the contact person on the voucher to make changes. We will do our best to adjust the pickup time, but we cannot guarantee that changes can always be made. If changes cannot be made, fees cannot be refunded, and guests must seek compensation from the airline on their own. If assistance is needed after arrival, please call the emergency number to contact us.
5. The driver's waiting time for airport pickup is no more than 90 minutes after the flight arrival time. If the waiting time is exceeded, the driver may leave without responsibility. If the driver is required to return for pickup, a new charge will apply. If temporary airline delays make it impossible to notify the driver in time, the fee will not be refunded, and guests must seek compensation from the airline on their own.
6. Airport drop-off service will be arranged 4 hours before the flight departure time to avoid missing the flight. If traffic jams or other unexpected or uncontrollable circumstances occur during the drop-off process, we will do our best to assist guests with the emergency situation. However, if guests are unable to board their flight on time due to such circumstances, the company has no connection with and bears no responsibility for it.
<Notes on Pre-Tour and Post-Tour Accommodation>
1. Guests who have booked pre-tour accommodation should note that after arriving at the group hotel, they should check in at the hotel front desk themselves by presenting the hotel voucher and passport.
2. Please note that international hotel practice, especially in Europe, is generally that check-in is available only from 3:00 p.m. If guests arrive early and the room is not yet ready because it is still being cleaned, please rest in the hotel lobby or leave luggage at the front desk and go out on your own, then return at 3:00 p.m. to check in. Thank you for your understanding.
3. Guests who have booked post-tour accommodation do not need to worry about accommodation arrangements after leaving the tour. Our guide and team will take guests directly to the post-tour hotel and arrange check-in. If guests also have airport drop-off service the next day, the guide will inform them clearly of the lobby waiting time and related details for the next day. Please pay attention.
4. Pre-tour and post-tour accommodation is only an additional package service. Therefore, we cannot assist guests with roommate matching. Thank you for your understanding.