Land of Ice & Fire「ICELAND」6D5N

Notes on special circumstances

1. In the event that the number of registered guests is odd, guests shall have the option to accept or decline the room-sharing arrangement organized by our company. No extra fee will be charged regardless of whether the sharing arrangement is successful or not. If you agree with the room-sharing arrangement, you waive the right to object or request changes to the room assignment post-confirmation. If you choose a single room, you are required to pay a supplement fee according to the specific itinerary.

2. Since the accommodation adjustment is an additional service arrangement, please understand that we cannot assist you in sharing rooms.

3. 78 € is the charge standard for one child aged from 2 to 11. If two adults and one child are traveling together, we will upgrade the room to a triple room or add an extra bed if possible. (Triple rooms can be: double bed +sofa bed, twin beds + sofa bed, three single beds, double bed + 1 single bed, etc., subject to actual arrangement.)

**If one adult is traveling with one child aged 2-11, they will be charged the standard rate for two adults and will be arranged to stay in a standard room to avoid inconveniencing other tourists. If two adults and two children are traveling together, they will be charged the rate for four adults. Both rooms will be arranged with one adult and one child per room.The child will be charged the adult rate if they occupy a bed.

4. Guests aged 70 or above and guests under 18 should be accompanied by an adult relative or friend under 65 to join the tour. Both parties must sign a "Participation Disclaimer Commitment" to ensure mutual interests. We suggest that the accompanying relatives or friends purchase the corresponding insurance products for the elderly before joining the tour. We have the right to reject guests without an accompanying adult. Adults accompanying minors should be responsible for fulfilling custody and ensuring the safety of minors; any consequences caused by the minor’s own actions or negligence of the accompanying adult shall be borne by the guests solely.

5. Guests who are pregnant must truthfully disclose their pregnancy during the booking process. The pregnant guests after week 24 of pregnancy are not suggested to join the trip; however, if they insist on participating, they must be accompanied by a family member and sign a Disclaimer while the company reserves the right to deny participation accordingly. For those within 24 weeks of pregnancy insisting on participating, they must be accompanied by a family member and sign a Participation Statement while the company reserves the right to deny participation accordingly. Any consequences caused by the guest’s personal reasons should be borne solely by the guest.

6. Once the booking is confirmed, the full payment must be made no less than 15 days before departure. The company reserves the right to cancel your booking if your full payment is overdue or failed.

7. After successful online registration, please download via the system and send the relevant participation vouchers to the guests. Guests should join the tour with their vouchers.

8. During the booking process, guests must provide accurate email addresses and mobile phone numbers to receive confirmation details and for other essential communications.

9. Guests requiring to book a flight to join the trip must wait until receiving a "Booking Confirmation" from the company before purchasing airline tickets.

10. The company reserves participants’ Image Publicity Rights of photos or videos taken during group itinerary activities. The photos or videos can be used on the company’s social media, brochures, and advertisements, without prior consent.

11. The company reserves the right to accept or decline any booking application with no obligation to provide reasons or explanations.

Special Reminders

1. The tour will proceed with a minimum of one participant. Please thoroughly review all relevant precautions before booking. Based on a full understanding of the hardship of a journey and the limited medical conditions during the trip, guests can sign up for this tour determining that their physical conditions are suitable to participate.

2. This is an open-loop journey, and it is possible that the guests, guides, and drivers on your team may also change during the trip. If you choose the room-sharing service, your roommate may also change along the journey. Our company will arrange a same-sex roommate by default. Note: Although roommates are arranged by our company, their personalities and behaviors are their own responsibility and have nothing to do with our company. In the event of any differences in habits or disputes, our company and guides will not be responsible for mediating or intervening.

3. The bus type will change according to the number of participants. If the number is extremely small, we may arrange public transportation or a minibus driven by the guide for certain stages of the journey. For safety reasons, the European Transportation Department mandates that each child, regardless of his or her age, must occupy a seat. Since most buses are not equipped with child safety seats, parents traveling with children under 3 are suggested to bring their own. A child safety seat can only occupy one seat, and we cannot guarantee that all personal child safety seats will be compatible with the tour buses. Please take note of this.

4. Traveling in Europe differs from traveling in other countries around the world. Most tourist attractions are not accessible by tour buses and require visitors to walk around for sightseeing. If a guest has limited mobility to join the group in walking activities, he or she may have to wait in the vehicle at certain sites, and no refunds will be issued for such circumstances; acceptance of this term is assumed when the registration is made.

5.Due to the limited luggage storage space in the buses, each guest can bring a single luggage of up to 30kg.

6.We reserve the right to fine tune the detailed schedule on the itinerary. In some exceptional circumstances (including mechanical issues, traffic delays, adverse weather conditions, strikes, sporting or religious events, protests, or other complicated situation), we also reserve the right to adjust the tourist attractions in the original itinerary or the order of the tour.

7. If guests fail to appear at the designated times or locations( at the beginning of the tour or during the tour), any resulting issues, missed services and economic losses should be borne by the guests themselves.

8. All guests including adults and children must wear safety belts while the bus is in motion. To keep the bus clean, no drinks, food, or alcohol will be allowed on the bus. Please don’t leave your valuables on the bus even when the bus is locked, for our company bears no liabilities for the loss or theft of any item or luggage left in the bus.

9.Guests voluntarily participating in hazardous activities (including rock climbing, mountaineering, rafting, diving, bungee jumping, etc.) are assumed to bear all responsibilities of property damage, personal injury or other disputes therefrom. Our company shall not be liable.

10. Guests with poor health conditions should ask for doctors’ medical suggestions on participating in this tour and prepare for necessary medications and first-aid supplies according to their conditions. Our company bears no liability for any results caused by their pre-existing diseases. Our company also reserves the right to terminate the contract if a guest has contagious diseases endangering others, carries hazardous items and refuses to hand them over to relevant authorities, engages in illegal or immoral activities, engages in activities that seriously infringe upon the rights of other guests or violates any other stipulated laws.

11. Given that some bus types might not be able to transport a wheelchair, we are sorry that we cannot accept bookings from wheelchair users. Kindly note this restriction when booking.

12. If there is any medical emergency, guests notify the staff immediately, and our company will assist in sending the guest to the closest local medical institution for examination and treatment. Guests with hearing or visual impairments must be accompanied by a healthy travel companion to join the tour. Individuals with mental illnesses or without the ability to control their own behaviors cannot sign up for the tour.

13. If guests have any subsequent travel plan that requires a transfer for other transportation when the group tour ends, we strongly suggest a buffer time of at least 3 hours to avoid unpredictable postponement brought about by the group tour. Our company will not be liable for any losses incurred by insufficient buffer time. If guests choose to depart on their own, return, or leave the tour in any circumstance or for personal reasons, our company will not be liable for any direct or indirect loss or expenses incurred due to the delay of transportation or other reasons that prevent them from joining the scheduled itinerary or accommodation.

14. As some guests might be allergic to pets and some hotels do not allow pets on the premises, participants are not allowed to bring pets on the tour. Please make alternative care arrangements for your pets in advance. We appreciate your understanding and cooperation.

<About the Tour Guide>

1. Tour guide service begins when sightseeing starts. Tour guide service is not included during any additional accommodation you have booked, during free time, or on trains and/or other regular modes of transport included in the tour.

2. In many cities, local regulations prevent our tour guide from providing commentary outside the coach. The tour guide will therefore provide sightseeing information before you leave the coach for your reference during free time.

<About Hotels>

1. Check-in and check-out times vary by hotel. In most cases, hotel check-in is usually at 3:00 p.m. When you arrive at the hotel, please present your tour confirmation at reception; check-out is usually at 11:00 a.m.

2. It cannot be guaranteed that all hotels will provide a double room with one large bed. At some hotels, a twin room may consist of one large bed and one sofa bed and/or extra bed.

3. It cannot be guaranteed that your extended-stay hotel will be the same as the group hotel. The extended-stay hotel will be confirmed closer to the date.

4. European hotels include breakfast, but this is mainly a simple continental breakfast (definition of continental breakfast: coffee or tea, juice, bread and jam).

5. European hotel rooms are smaller, and their facilities and services are of a lower standard than those in Asia, the United States and Canada. Guests should bring their own daily toiletries.

6. Europe has a large temperature difference between day and night, and average temperatures exceed 30°C for no more than two months each year. European countries also have strong environmental awareness, so some European hotels still do not have air conditioning. This does not mean the hotel facilities are below standard. Thank you for your understanding.

<Transport Information>

1. The distances between cities stated in the itinerary are for reference only. Our company reserves the right to make adjustments according to local traffic conditions.

2. European law stipulates that drivers may not drive for more than 10 hours per day and must have at least 12 consecutive hours of rest each day; drivers must rest for 20 minutes after every two hours of driving.

3. Relevant European laws impose strict limits on working hours. If you request additional services that require the driver to work overtime, the driver’s consent must be obtained and an overtime service fee of €50–200 or £50–200 per hour must be paid. Please respect and cooperate with the work of the tour guide and driver, and do not be late, so that the itinerary can proceed smoothly.

4. Europe places great emphasis on environmental protection. To avoid air pollution, drivers are not permitted to run the air conditioning while parked. Thank you for your understanding.

5. For your safety, please do not move around freely while the tour coach is in motion. Our company and the coach company accept no responsibility for any injury caused as a result.

<Shopping and Tax Refund Information>

1. Shopping is not compulsory at any point during the tour;

2. After receiving the goods you have purchased, please carefully check the quantity, model and quality on site. If a problem is discovered only after leaving, the procedures for exchanging or returning goods will be complicated, and whether an exchange or return can be completed will depend on the specific circumstances;

3. Shopping tax refunds are a policy of European countries. To protect your interests, the tour guide will provide detailed information at the time. Please listen carefully to the tour guide’s advice;

4. Shopping is a personal activity. If a tax refund cannot be processed in time because the shop has no agreement with customs or due to airport-related reasons (flight delay, bank closure, insufficient time for customs inspection, etc.), our company is not responsible for handling the tax refund.

5. Shopping in Europe may qualify for a tax refund of approximately 8%–16%. Every tax refund method carries risks. Please carefully read the “Important Information on European Shopping Tax Refunds” and complete the tax refund procedures yourself. A successful tax refund does not depend on the tour guide, travel agency or even the shop; therefore, our company will not compensate for any loss caused by an unsuccessful tax refund.

<Important Information for Additional Airport Transfer Bookings>

1. The airport transfer service is a group transfer service. The driver is responsible only for transfers between the airport and the group hotel.

2. Guests who have booked an airport pick-up service should, upon receiving the voucher, immediately confirm that the name and mobile telephone number provided at registration are correct and that the telephone can receive calls while roaming in Europe.

3. After the guest’s flight arrives, collecting luggage and passing through customs takes at least 30–45 minutes. The driver will arrive at the airport 30 minutes after the guest’s flight arrival time.

4. If a guest becomes aware that their flight will be delayed, changed or cancelled, please immediately notify the contact person on the voucher so that changes can be made. We will make every effort to change the airport pick-up time, but cannot guarantee that a change will be possible. If it cannot be changed, the fee is also non-refundable and the guest must make a claim directly against the airline. If assistance is required after arrival, please contact us using the emergency telephone number.

5. For airport pick-up service, the driver will wait no longer than 90 minutes after the flight arrival time. If the waiting time is exceeded, the driver may leave without liability! If the driver is required to return for the pick-up, a new fee will be charged. If a last-minute airline delay means there is insufficient time to notify the driver, the fee will not be refunded and the guest must make a claim directly against the airline.

6. The airport drop-off service will be arranged 4 hours before the flight departure time to prevent the guest from missing the flight. If traffic congestion or other accidents or uncontrollable circumstances occur during the transfer, we will make every effort to assist the guest in resolving the emergency. However, if the guest is consequently unable to board the flight on time, our company shall have no connection with the matter and bears no responsibility whatsoever.

<Important Information on Pre- and Post-Tour Accommodation>

1. Guests who have booked pre-tour accommodation should check in or store luggage independently using the original passport + tour number.

2. Please note that, according to international hotel practice, European hotels in particular generally permit check-in only from 3:00 p.m. If a guest arrives early and the room cannot be provided because it is still being cleaned, please rest in the hotel lobby or leave luggage at the counter and go out independently, then return at 3:00 p.m. to check in. Thank you for your understanding!

3. Guests who have booked post-tour accommodation do not need to worry about their arrangements after leaving the group. Our tour guide and team will take guests directly to the post-tour hotel and arrange check-in. If the guest also has an airport transfer the following day, the tour guide will clearly advise the lobby waiting time and arrangements for the next day. Please take note.

4. Pre-tour/post-tour accommodation is only an additional supporting service, so we cannot assist guests with room-sharing arrangements. Thank you for your understanding.

1.If the tour is cancelled for personal reasons, travel costs already incurred must be paid according to the following standards:

(1) 16 days or more before the departure date, either party may make any change to bring forward or postpone the departure, with no deduction of fees;

(2) 15–08 days before the departure date, changing the date or cancelling the booking will incur a deduction of 50% of the full tour fee;

(3) Within 7 days before the departure date, changing the date or cancelling the booking will incur a deduction of 100% of the full tour fee;

If the necessary fees deducted according to the agreed percentages above are lower than the actual costs incurred, the traveller shall pay the actual costs incurred, but the maximum amount shall not exceed the total tour cost.

2. Refund Information
(1) If sightseeing is not possible due to force majeure such as weather, war, strikes or earthquakes, our agency will refund costs not incurred in accordance with the travel agency agreement, but the cost of complimentary items will not be refunded;

(2) As all accommodation, transport and other services in the group itinerary are sold by the travel agency as a package, any item you are unable to visit for personal reasons will be regarded as voluntarily forfeited, and our company will not refund any fees. We appreciate your understanding.

Passengers may decide according to personal preference whether to join meals, purchase attraction tickets or participate in optional programmes; none is compulsory. Attraction ticket prices change frequently. The prices listed are for reference only, and the final prices announced on site at the time shall prevail and may not be disputed or form the basis of a complaint. (Note: the €10-per-person-per-day gratuity, city entry sightseeing tax and accommodation tax are mandatory charges. The same price applies to adults and children. Please pay the tour guide in cash at the time.)

*[Wednesday] Blue Lagoon Comfort ticket (includes one drink + towel + one volcanic face mask) €100–130

Blue Lagoon tickets must be booked in advance at https://www.bluelagoon.com/ (recommended entry time: 15:00 to 16:00)

*Iceland city tax: €15 per person

Given the limited luggage-compartment space on tour coaches, each passenger may bring only one item of luggage on board (the luggage must not exceed 30 kg, and the sum of its three dimensions must not exceed 158 cm). If more than one item of luggage is brought, the driver has the right to refuse storage. If sufficient space remains in the luggage compartment, a handling fee of €5 per item per day will be charged by the driver. We apologise for any inconvenience and appreciate your understanding!

1. Travel in Europe differs from travel in other countries. At most tourist attractions, tour coaches are not permitted to park nearby, so travellers must walk to the attraction. Travellers with limited mobility may have to remain on the coach at some attractions and may be unable to visit with the group. Compensation or a refund cannot be requested on the grounds of missed attractions. Please assess your physical condition before registration; by registering, you indicate that you accept and understand this notice.

2. The driver and tour leader work hard throughout the journey to serve every participant, provide attraction commentary and offer assistance in all respects. Before the itinerary ends, please give them a gratuity in thanks. In accordance with European custom, our company stipulates that each participant must give the tour guide and driver a minimum total gratuity of €10 per day (the same amount is payable by adults and children).

3. Please present this tour voucher when assembling to board the coach. The group will not wait for late arrivals and the tour fee will not be refunded. In the event of an emergency, please call the emergency telephone number.

4. Participants are responsible for carrying valid travel documents (passport) and a visa (if required), valid for at least six months from the departure date. If entry is refused by immigration (customs) under any circumstances or for any reason, our company shall have no responsibility. The participant is responsible for all losses and the tour fee will not be refunded.

5. Please avoid bringing valuables and expensive jewellery when travelling. Valuables and documents should be carried with you and kept securely by you. Our company, the driver and the tour leader accept no responsibility for any loss.

6. If necessary, please prepare your own medication, but be sure to check each country’s entry controls on medicines and do not carry prohibited medication.

7. Meals and admission tickets during the itinerary are at your own expense. Please refer to the“Spending Guide,” calculate the amount required and bring sufficient local currency for use during the journey.

8. All participants must comply with the laws and regulations of each country. Carrying private goods for profit or prohibited items is strictly forbidden.

9. If, under any circumstances or for personal reasons, a participant requests to depart independently, return separately or leave the group during the tour, our company will assist with arrangements. However, our company will not be responsible for any direct or indirect financial loss arising from failure to join a pre-arranged itinerary or accommodation due to delays in transport or any other matter.

10. If any participant deliberately obstructs the tour leader’s work, endangers the personal safety of others, or affects the group’s normal activities and interests, the tour leader has the right, depending on the specific circumstances or with the agreement of the majority of participants, to cancel that person’s eligibility to travel with the group and order the participant to leave. No refund will be made for the unfinished portion of the tour, and all actions after leaving the group shall have no connection with our company.

11. If the departure of an aircraft or coach is delayed by a fault or traffic congestion, requiring the itinerary to be changed or an item cancelled, participants may not use this as a reason to object or withdraw. If bad weather, a strike or a sudden accident causes a delay to the itinerary, participants may not use this as a reason to request compensation or a refund of the tour fee.

12. The tour programme is provided in writing for reference. Our company will make appropriate arrangements and adjustments to the sightseeing sequence, accommodation locations and other matters according to actual circumstances. Participants should accept these without objection.

13. Even where our company arranges for participants who do not know each other to share a room, their character and conduct have no connection with our company. We regret that we cannot intervene in any dispute that may arise.

14. The various sightseeing transport providers and hotels used by our company, such as aircraft, ships, trains and coaches, each have different regulations governing responsibility for participant safety, lost luggage and other matters. Cases involving lost luggage, accidental injury or death, and property loss shall be resolved according to the regulations established by the relevant organisation and shall have no connection with our company.

15. Participants are strongly advised to obtain their own travel accident insurance and luggage insurance. Enquiries about insurance procedures may be made with the travel agency through which the booking was made or an insurance company known to the participant.

16. During the journey, our company will take some photographs and short videos for promotional purposes. Our company owns the right to use this visual material. If a participant does not wish their image to be used publicly, please inform us.

*A 7–50-seat coach, depending on the group size, and a professional non-Chinese driver 【for vehicles with 9 seats or fewer, a driver-guide will be assigned】

*Full services of a Chinese-speaking tour leader/guide, with bilingual Chinese-English commentary

*Local twin/double-room hotel accommodation (two people sharing one room)

*Continental breakfast at the hotel

>Special Notes:

*Local twin/double-room hotel accommodation with a private bathroom, two people per room, usually with two single beds.(As star-rated hotel supply is limited locally, distinctive guesthouse accommodation may be arranged and three-star accommodation throughout cannot be guaranteed)

*A continental breakfast usually means no hot food; the selection varies by hotel. A standard continental breakfast includes coffee, tea, juice, bread and jam.

Complimentary (airport) transfer service:

Fixed airport pick-up times: 10:00/14:00/18:00 Iceland Keflavik International Airport (Keflavik) → group hotel

Fixed airport drop-off times: 05:00/10:00/14:00 group hotel → Iceland Keflavik International Airport (Keflavik)

*Please advise the required service time when registering and provide flight information at least 7 days before the tour date. The complimentary transfer service is limited to the specified times and locations; if another transfer time is required, a paid service may be selected;

*Admission tickets to any attractions

*Lunch and dinner

*Gratuities (€10 per person per day，total €60/person)

*City entry sightseeing taxes and accommodation taxes (please refer to the “Personal Spending Budget Guide” for tax information)

*All transport costs to and from the meeting point (such as air tickets and train tickets)

*Visa fees and personal travel insurance

*Anything not listed under “Tour fee includes”

>Special Notes:

*Gratuities, city entry taxes and accommodation taxes must be paid in cash to the tour guide at the time. Please note and understand.

Single-room supplement: €120 per night

*For a solo registration or an odd number of travellers, no single-room supplement is required if you agree to share a room. As hotel supply is limited in Iceland, please advise at the time of registration if you wish to pay the single-room supplement; last-minute changes cannot be made after joining the tour.

Additional accommodation before or after the tour:

If an additional night is required on the night before joining the tour or the night the tour ends (at the same hotel used by the group), charges are as follows:

*Twin/double room: €250 (breakfast included)

*Single room: €220 (breakfast included). Note: room-sharing is not available for additional accommodation before or after the tour

>Special Notes:

*The group hotel is usually located in the outskirts, where transport is less convenient; an additional (airport) transfer service is therefore recommended.

*Additional accommodation is limited to one night before and one night after the tour; we regret that more than one night before or after cannot be arranged.

Paid (airport) transfer service:

*€110 per person each way (minimum two people; one person will be charged as two)

>Special Notes:

*The transfer service charge is the same for adults and children

*The transfer service charge applies only to the following airport: Reykjavik (KEF)

*This service must be booked at least 15 days before the tour date, with flight information provided at least 7 days before the tour date. Otherwise, the service cannot be provided. Thank you for your understanding.

*Please enquire separately about charges for other airports or other transfer locations and time periods; we can arrange them on your behalf.