Notes on special circumstances
1. In the event that the number of registered guests is odd, guests shall have the option to accept or decline the room-sharing arrangement organized by our company. No extra fee will be charged regardless of whether the sharing arrangement is successful or not. If you agree with the room-sharing arrangement, you waive the right to object or request changes to the room assignment post-confirmation. If you choose a single room, you are required to pay a supplement fee according to the specific itinerary.
2. Since the accommodation adjustment is an additional service arrangement, please understand that we cannot assist you in sharing rooms.
3. 78 € is the charge standard for one child aged from 2 to 11. If two adults and one child are traveling together, we will upgrade the room to a triple room or add an extra bed if possible. (Triple rooms can be: double bed +sofa bed, twin beds + sofa bed, three single beds, double bed + 1 single bed, etc., subject to actual arrangement.)**If one adult is traveling with one child aged 2-11, they will be charged the standard rate for two adults and will be arranged to stay in a standard room to avoid inconveniencing other tourists. If two adults and two children are traveling together, they will be charged the rate for four adults. Both rooms will be arranged with one adult and one child per room.The child will be charged the adult rate if they occupy a bed.
4. Guests aged 70 or above and guests under 18 should be accompanied by an adult relative or friend under 65 to join the tour. Both parties must sign a "Participation Disclaimer Commitment" to ensure mutual interests. We suggest that the accompanying relatives or friends purchase the corresponding insurance products for the elderly before joining the tour. We have the right to reject guests without an accompanying adult. Adults accompanying minors should be responsible for fulfilling custody and ensuring the safety of minors; any consequences caused by the minor’s own actions or negligence of the accompanying adult shall be borne by the guests solely.
5. Guests who are pregnant must truthfully disclose their pregnancy during the booking process. The pregnant guests after week 24 of pregnancy are not suggested to join the trip; however, if they insist on participating, they must be accompanied by a family member and sign a Disclaimer while the company reserves the right to deny participation accordingly. For those within 24 weeks of pregnancy insisting on participating, they must be accompanied by a family member and sign a Participation Statement while the company reserves the right to deny participation accordingly. Any consequences caused by the guest’s personal reasons should be borne solely by the guest.
6. Once the booking is confirmed, the full payment must be made no less than 15 days before departure. The company reserves the right to cancel your booking if your full payment is overdue or failed.
7. After successful online registration, please download via the system and send the relevant participation vouchers to the guests. Guests should join the tour with their vouchers.
8. During the booking process, guests must provide accurate email addresses and mobile phone numbers to receive confirmation details and for other essential communications.
9. Guests requiring to book a flight to join the trip must wait until receiving a "Booking Confirmation" from the company before purchasing airline tickets.
10. The company reserves participants’ Image Publicity Rights of photos or videos taken during group itinerary activities. The photos or videos can be used on the company’s social media, brochures, and advertisements, without prior consent.
11. The company reserves the right to accept or decline any booking application with no obligation to provide reasons or explanations.
Special Reminders
1. The tour will proceed with a minimum of one participant. Please thoroughly review all relevant precautions before booking. Based on a full understanding of the hardship of a journey and the limited medical conditions during the trip, guests can sign up for this tour determining that their physical conditions are suitable to participate.
2. This is an open-loop journey, and it is possible that the guests, guides, and drivers on your team may also change during the trip. If you choose the room-sharing service, your roommate may also change along the journey. Our company will arrange a same-sex roommate by default. Note: Although roommates are arranged by our company, their personalities and behaviors are their own responsibility and have nothing to do with our company. In the event of any differences in habits or disputes, our company and guides will not be responsible for mediating or intervening.
3. The bus type will change according to the number of participants. If the number is extremely small, we may arrange public transportation or a minibus driven by the guide for certain stages of the journey. For safety reasons, the European Transportation Department mandates that each child, regardless of his or her age, must occupy a seat. Since most buses are not equipped with child safety seats, parents traveling with children under 3 are suggested to bring their own. A child safety seat can only occupy one seat, and we cannot guarantee that all personal child safety seats will be compatible with the tour buses. Please take note of this.
4. Traveling in Europe differs from traveling in other countries around the world. Most tourist attractions are not accessible by tour buses and require visitors to walk around for sightseeing. If a guest has limited mobility to join the group in walking activities, he or she may have to wait in the vehicle at certain sites, and no refunds will be issued for such circumstances; acceptance of this term is assumed when the registration is made.
5.Due to the limited luggage storage space in the buses, each guest can bring a single luggage of up to 30kg.
6.We reserve the right to fine tune the detailed schedule on the itinerary. In some exceptional circumstances (including mechanical issues, traffic delays, adverse weather conditions, strikes, sporting or religious events, protests, or other complicated situation), we also reserve the right to adjust the tourist attractions in the original itinerary or the order of the tour.
7. If guests fail to appear at the designated times or locations( at the beginning of the tour or during the tour), any resulting issues, missed services and economic losses should be borne by the guests themselves.
8. All guests including adults and children must wear safety belts while the bus is in motion. To keep the bus clean, no drinks, food, or alcohol will be allowed on the bus. Please don’t leave your valuables on the bus even when the bus is locked, for our company bears no liabilities for the loss or theft of any item or luggage left in the bus.
9.Guests voluntarily participating in hazardous activities (including rock climbing, mountaineering, rafting, diving, bungee jumping, etc.) are assumed to bear all responsibilities of property damage, personal injury or other disputes therefrom. Our company shall not be liable.
10. Guests with poor health conditions should ask for doctors’ medical suggestions on participating in this tour and prepare for necessary medications and first-aid supplies according to their conditions. Our company bears no liability for any results caused by their pre-existing diseases. Our company also reserves the right to terminate the contract if a guest has contagious diseases endangering others, carries hazardous items and refuses to hand them over to relevant authorities, engages in illegal or immoral activities, engages in activities that seriously infringe upon the rights of other guests or violates any other stipulated laws.
11. Given that some bus types might not be able to transport a wheelchair, we are sorry that we cannot accept bookings from wheelchair users. Kindly note this restriction when booking.
12. If there is any medical emergency, guests notify the staff immediately, and our company will assist in sending the guest to the closest local medical institution for examination and treatment. Guests with hearing or visual impairments must be accompanied by a healthy travel companion to join the tour. Individuals with mental illnesses or without the ability to control their own behaviors cannot sign up for the tour.
13. If guests have any subsequent travel plan that requires a transfer for other transportation when the group tour ends, we strongly suggest a buffer time of at least 3 hours to avoid unpredictable postponement brought about by the group tour. Our company will not be liable for any losses incurred by insufficient buffer time. If guests choose to depart on their own, return, or leave the tour in any circumstance or for personal reasons, our company will not be liable for any direct or indirect loss or expenses incurred due to the delay of transportation or other reasons that prevent them from joining the scheduled itinerary or accommodation.
14. As some guests might be allergic to pets and some hotels do not allow pets on the premises, participants are not allowed to bring pets on the tour. Please make alternative care arrangements for your pets in advance. We appreciate your understanding and cooperation.
About Guide Service
1. Guide service commences at the start of the tour. Guide service is not included during the additional accommodation excluded in the itinerary, free-time activities period, as well as on a tour-included train or other regular transportation.
2. There are circumstance where our guides cannot provide commentary outside the bus due to local regulations in some cities. Thus the guides will provide you with tour information as reference during your free time before you leave the bus.
About Hotels
1. Check-in and check-out times vary by hotels. However, check-in time for most hotels is usually 2 pm or 3 pm. Please present your tour voucher at the hotel reception when you check in. Check-out time for most hotels is usually 10 am.
2. We cannot guarantee that all hotels offer a double room with a king-size bed. In some hotels, a twin room usually consists of one large bed and a sofa bed/or extra bed.
3. We cannot guarantee you the hotel for your extended-stay will be the same the group hotel. It will be confirmed as the date approaches.
4. Breakfast is provided in all European hotels, typically offered as a simple continental one; (continental breakfast usually includes coffee or tea, juice, bread, and jam)
5. European hotel rooms are smaller, and the facilities and services are not as good as those in Asia, North America, and Canada.Guests are suggested to bring their own toiletries.
6. Due to the large day-and-night temperature difference, and strong environmental awareness across European countries, some European hotels do not provide air conditioning, which does not indicate substandard facilities. We kindly ask for your understanding.
Reviews
The itinerary and hotel service were excellent, exceeding my expectations. Feng Bo was a top-notch tour guide with an exceptionally strong sense of responsibility. He worked tirelessly throughout the seven-day trip, not only explaining the unique features of the scenic spots but also providing detailed introductions to the history and culture of England, Scotland, Ireland, and Wales from different periods, as well as the various architectural styles. His humorous and engaging style made the trip very interesting. As an 84-year-old, I received special care from Guide Feng throughout the trip. He even prepared an umbrella with a long handle for me to use as a walking stick, which I used to climb Edinburgh Castle – I was so happy!
The itinerary was well-planned, the tour guide provided excellent explanations, and was incredibly kind, enthusiastic, and professional. The UK itinerary was very thoughtful; the guide was incredibly patient and accompanied us for so many days. Thumbs up to our tour guide! Fantastic!
This trip was very enjoyable, the itinerary was well-planned, and it basically covered all the major attractions in the UK, offering great value for money. Special praise goes to our tour guide, Zhao Qun; she arranged everything perfectly and took excellent care of us, leaving us with a wonderful experience.
This trip to the UK was very enjoyable, and I sincerely thank our tour guide and driver. The tour guide was knowledgeable, provided vivid and detailed explanations, arranged the itinerary thoughtfully and appropriately, and responded promptly to everyone's needs. The driver drove smoothly and safely, and was conscientious and responsible. The two worked together seamlessly, taking excellent care of everyone throughout the journey, making it relaxed, safe, and very rewarding. Highly recommended!
This product is well-designed, highly flexible, and suitable for different people's needs. It's perfect for first-time travelers experiencing a tour of England. Tour guide Zhao Qun is witty and humorous, and the arrangements were excellent throughout the trip 👍, highly recommended.
Having successfully completed the 7-day tour of England, my overall impression is that it was a high-value tour. The Thames River cruise offered breathtaking views of both banks, the specially arranged guided tour of the British Museum was very professional, the Cambridge cruise provided a feast for the eyes with its riverside scenery, perfect for taking beautiful photos, our guide Feng's explanation of Edinburgh Castle was professional and detailed, the Runaway Bride Village and Windermere Lake each had their own unique charm, Old Trafford Stadium is a must-see for Manchester United fans, Windsor Castle is magnificent and spectacular, and the interior tour gave a sense of royal luxury, and the optional visit to Oxford University added another leg to the itinerary, allowing us to experience the charm of this millennium-old university.
The itinerary was excellent, the timing was well-planned, and the accommodations were also satisfactory. Our tour guide deserves special praise; he explained the historical background and cultural stories of each attraction in great detail and was very attentive to the various needs of the group members, maintaining a relaxed and enjoyable atmosphere for the entire team.
During this short trip, our guide, Mr. Feng, was very caring and attentive. His explanations were detailed and humorous, and he was very approachable and connected with nature. We are grateful for the team's efforts.
I booked a London tour for my dad. The tour guide was great, and the driver was fantastic too…
This was my first time on a group tour and also my first time traveling alone to the UK. The experience was fantastic! The tour guide was incredibly enthusiastic and attentive, explaining each attraction meticulously. I also met a group of very kind older brothers and sisters, as well as some fellow countrymen. Overall, this trip was so enjoyable and relaxing! 😀
Everything was great. Our tour guide, Mr. Yang, provided professional and attentive explanations and service, and our driver, Mr. Xu, was warm and considerate. A perfect experience! Thank you.
Overall, it's passable but acceptable.
The itinerary was well-planned and comfortable, the hotels were of good quality, and the tour guide was highly competent.
It was a great itinerary, mainly because the group members were harmonious and the tour guide was very professional. We had a lot of fun and everything was done perfectly. It would have been even better if the London leg of the trip was longer.
The whole trip was relaxing and enjoyable. The food and accommodations were of a very high standard. The tour guide was very attentive and professional, and the driver was punctual and helped with loading and unloading luggage. He worked very hard. Thank you to the platform.
The driver was very helpful and kind, especially with our luggage. The tour guide explained everything clearly, and there was no forced shopping or other forms of consumption.
This tour was excellent value for money. Our tour guide, Lily, provided very detailed explanations throughout the trip, and there was absolutely no forced shopping. The driver was also a great driver. Highly recommended!
The itinerary was well-planned and avoided backtracking. The hotels were comfortable, and the breakfast was excellent. The tour guide had lived in the UK for many years, was very experienced in leading tours, and was very friendly and nice. A truly wonderful experience.
Our three-day, two-night tour has come to an end. Our tour guide, Wang Lili, is incredibly knowledgeable; she explained everything clearly at each location, allowing us to explore and learn more effectively, and capture many beautiful scenes! Our driver was also highly skilled; despite the narrow streets in English towns, he navigated our large vehicle with ease. His service was excellent; at each accommodation, before everyone had even disembarked, he had already neatly arranged our luggage. We thoroughly enjoyed the trip! Thank you everyone!
The arrangements were well-planned, the service was attentive, and the tour guide was meticulous and patient.